Show:
Property Damage
Detective Who?
100

Vehicle repairable but at tow yard and have been there since the dol 11/8/24 

read adsp
secure shop
establish storage mitigation (2 days)
set up agero tow (properly document charges and tow case #)

100

v1 rear ended v2 - damage dead center on both vehicles

clmnt states rear rt qtr panel 

What expectations could be addressed with the clmnt?

Verbally explain the DX/Teardown process along with sending letter for record

ca can view fol and make a logical decision, does it make sense?

200

Clmnt calls to handle repairs but lives in a rural area. 

What tool would you use to determine how to complete inspection?

Inspections Option Tool

200

CA, Jessica rvwd a medical bill for clmnt and took no further action. 100 is paid but no A&R Template in pending, what should have been done?

check when settled (IED) 

go back through file hx to the date of the settlement and check if template is listed. If not utilize template #359 - use IED as your guide 

PAY THE BILL update template and pending 

300

Insured Bobby vehicle is at his residence but non drive and requesting rental assistance

Explain R1 cov
secure repair facility  
secure agero tow and properly document

300

List 4 ways to properly document a claim 

obc
ibc
who you are speaking to
col?

400

clmnt Stephanie called in upset and demanding to be refunded for repairing her vehicle because liability took longer than expected.

What is our next step in this situation?

  • Proof of payment, i.e., paid invoice to confirm the repairs were actually completed.
  • Photos that support the damage.
  • Photos that support the repairs were completed including 4 corners and a VIN photo
  • Itemized estimate/invoice written.
  • Estimate written.
400

This is George 4th time being transferred. He is calling in to see if vehicle is a total loss. No one has reached out to him, and it's been a week

Where could you find this information?

TL tool
review the claim from the date OE released

Bonus: What if the OE did not total the vehicle but shop is stating there is additional damage and threshold is at 85%? Then what?

500

Let's work a diminished value together 

What to consider?
How to consider?
How to know what percent to use? 

Lets work together.


500

What is consider an OTHER VEH?

Trailer
RV's
Box Truck
Motorcycle
Commercial vehicles

Bonus: What are typical inspections for the above?