Applications
The amount of the application fee.
What is $40?
Number of days to get a final closing to corporate after the move out date
What is 10 days
HP's policy requires team members to follow ____ when giving tours of the community to ensure safety.
What are daylight hours?
Who to email when you have to call out or leave early
Who is Regional Manager and Payroll (TH & VJ)
Definition of a service animal
What is a trained animal to do work, perform tasks, provide assistance
The form given when any monies are received for an approved application?
What is a Holding Deposit?
This AppFolio feature provides 24/7 maintenance coverage and intelligent request management to help property managers sleep better at night
What is Smart Maintenance?
if maintenance is out on a ladder, where should you (manager) be?
What is right next to the ladder?
*If no other maintenance assistance is there.
How long should breaks be?
10 minutes
Definition of a support animal
What is a trained or untrained animal to do work, perform tasks, provide assistance
This service, owned by Equifax, provides automated employment and income verification for applications.
What is The Work Number?
According to HP's policy, all locks in a vacated apartment must be changed, and this must be done to the keys from the former resident.
What is destroy them?
According to our SOP lockout policy, this action must be taken before providing keys to a locked-out resident during office hours
What is verifying the resident's identification against the lease file?
To avoid creating a meal period violation, associates are advised to plan their meal periods to begin after working this many hours.
What is 4 hours?
What documentation are you allowed to ask for a service animal?
None
The balance that the holding deposit goes towards after being approved.
What is the Security Deposit?
The number of years of life of carpet.
What is 5 years
This policy prohibits team members from performing this action when concerned about a resident's safety, instead requiring them to contact authorities.
What is entering an apartment to conduct a wellness check
Payroll faces delays when they have to contact associates up to two weeks later for this missing information related to clock-ins outside of normal business hours.
What is the reason for working outside of their normal schedule?
A leasing office associate must take this critical action when a resident or prospect states they cannot use PetScreening for an assistance animal request
What is contact corporate for assistance in processing the request through alternative means?
Before moving into our community, applicants must either enroll in the Foxen Property Damage Liability Waiver Program for $14/month or provide proof of insurance with this minimum liability coverage amount.
What is $100,000 in personal liability coverage?
Number of days to turn a unit
What is 15 days?
(Not always possible, but this is the goal)
This is the recommended response when a prospective resident asks, "Is this a safe place to live?" according to HP's SOPs on discussing crime and safety concerns.
What is: "Crime can occur anywhere. Unfortunately, no one can guarantee your safety. If you wish to obtain more information, we suggest that you contact the local police department."
The report used by payroll indicating payable leasing activity
What is the Tenant Tickler
When a prospect inquires about both a pet and an assistance animal during their initial visit, what is the appropriate response from the leasing team?
What is directing them to focus on apartment selection and pet policies while referring assistance animal requests to PetScreening
This demonstrates proper handling of assistance animal accommodation requests by acknowledging them while maintaining a separate review process through the appropriate channels.