Per Grace Hill, this is defined as a person who buys or rents your product.
What is an External Customer
100
This tool is used to monitor your competition and stay aware of the competitive leasing environment
What is a Market Survey?
100
This is how often unit inspections should be done, at a minimum.
What is Annually or Yearly
100
This document gives you information on chemicals such storage, disposal, protective equipment to use, and spill-handling procedures
What is a Material Safety Data Sheet or MSDS?
100
The number of Protected Classes under Federal Fair Housing Rules.
What is Seven?
200
Your facial expressions and body language make up this kind of communication
What is non-verbal communication
200
This helpful tool may include Floor Plans, Unit information, Surrounding Community Information or Maps
What is a Leasing Kit?
200
The purpose of this type of maintenance is designed to retain the healthy condition of equipment and prevent failure.
What is Preventive Maintenance?
200
This is the highest step that you can safely stand on a ladder.
What is second from the top?
200
A Request for a Companion Animal would be an example of this.
What is a Reasonable Accomodation?
300
Service providers such as carpet installers or mail carriers are thought to be in "this" area
What is the Grey Area
300
This type of closing technique utilizes the "not if, but when" strategy.
What is the Assumptive Close?
300
On average, IREM suggests it should take this many days for staff to turn over a vacated unit.
What is Five Days?
300
Grace Hill suggests that you always get this from a prospective resident before you begin a tour.
What is a copy of his/her ID?
300
This is the department of the U.S. government that oversees Fair Housing issues
What is Housing and Urban Development or HUD?
400
Per Grace Hill, the four P's of Marketing are Product, Price, Place and this
What is Promotion?
400
A tool used to gather information and begin a conversation with a prospective resident.
What is a Guest Card?
400
This important electrical safety item is abbreviated GFCI.
What is Ground Fault Circuit Interrupter?
400
This is how often you should check your fire extinguishers for tampering or damage.
What is Annually?
400
This is a structural change made to an existing premises, occupied or to be occupied by a person with a disability, in
order to afford such person full enjoyment of the premises.
What is a Reasonable Modification?
500
Any two of the three elements considered essential in a professional telephone greeting.
What are the community name, your name and a pleasantry.
500
This free, online service is a great way to advertise your Apartment Community.
What is Craigslist?
500
Using maintenance staff to do this work wouldn't be a "bright idea" , as it requires a special license.
What is Electrical Work?
500
Work-related injury claims and other safety issues are handled by this entity in Washington State
What is Labor and Industries?
500
This act of 1968 made it illegal to discriminate against someone looking for housing due to race.