Per Grace Hill, this is defined as a person who buys or rents your product.
What is an external customer?
100
This tool is used to monitor your competition and stay aware of the competitive leasing environment.
What is a Market Survey?
100
This is how often unit inspections should be done, at a minimum.
What is annually or yearly?
100
This document gives you information on chemicals such as storage, disposal, protective equipment to use, and spill-handling procedures.
What is a Material Safety Data Sheet or MSDS?
100
The number of protected classes under Federal Fair Housing Rules.
What is 7?
200
Your facial expressions and body language make up this kind of communication.
What is non-verbal communication?
200
This helpful tool may include floor plans, unit information, surrounding community information, and maps.
What is a Leasing Kit?
200
The purpose of this type of maintenance is designed to retain the healthy condition of equipment and prevent failure.
What is preventative maintenance?
200
This is the highest step that you can safely stand on a ladder.
What is second from the top?
200
A request for a companion animal would be an example of this.
What is a reasonable accomodation?
300
The maximum numbers of colors that Grace Hill suggests to use with flags and/or balloons.
What is 3?
300
This type of closing technique utilizes the "not if, but when" strategy.
What is the Assumptive Close?
300
On average, it is suggested that it should take this many days for staff to turn over a vacated unit.
What is 5 days?
300
This is how often you should check playground equipment for damage and/or safety hazards.
What is daily?
300
This is the department of the U.S. government that oversees Fair Housing issues.
What is Housing and Urban Development or HUD?
400
The responsible party for a clean and presentable property.
Who is everyone?
400
A tool used to gather information and begin a conversation with a prospective resident.
What is a Guest Card?
400
This important electrical safety item is abbreviated GFCI.
What is Ground Fault Circuit Interrupter?
400
This is how often you should check your fire extinguishers for tampering or damage.
What is annually?
400
This is a structural change made to an existing premises, occupied or to be occupied by a person with a disability, in
order to afford such person full enjoyment of the premises.
What is a reasonable modification?
500
According to Grace Hill, preventative maintenance tasks apply to these areas of the apartment community.
What is "all?"
500
This free, online service is a great way to advertise your apartment community.
What is Craigslist?
500
Using maintenance staff to do this work wouldn't be a "bright idea," as it requires a special license.
What is electrical work?
500
Work-related injury claims and other safety issues are handled by this entity in Washington.
What is Labor and Industries?
500
This act of 1968 made it illegal to discriminate against someone looking for housing due to race.