Industry and Career
What are the services that people receive when travelling away from home called?
Hospitality
What is the act of identifying and relating too the feelings and thoughts of another person called?
Empathy
What is a resume?
A summary of experiences, skills, achievements, etc detailing why you are a good fit for a job
Name one occasion when you should change your gloves
When they are soiled or torn
Before starting a new task
Every 4 hours
After handling raw meat
Before handling ready to eat food
What is workplace harassment?
Being insulted or bothered for your race, gender, ethnicity, religion, sexual orientation, disability, etc enough to create an unhealthy work environment
What is the term for businesses, activities, restaurants, etc that are often used while traveling but may also be at home?
Tourism
How much notice should a resignation letter include?
2 weeks
What are 2 ways to make a good first impression to an employer?
Be on time
Professional appearance
Good hygiene
Good manners
Positive attitude
Research the company
Define cleaning v sanitizing
Cleaning removes food and dirt, sanitizing kills bacteria
List 2 materials that a Class A fire extinguisher is used for
Wood
Paper
Cloth
Cardboard
What are 3 of the 5 restaurant segments?
Family dining full service restaurant
Casual dining full service restaurant
Fine dining full service restaurant
Quick casual restaurant
Quick service restaurant
What are 3 different forms of communication?
Verbal
Written word
Sounds (ie sirens and alarms)
Visual (ie pictures, diagrams, etc)
Nonverbal
What are three resources to help you find a job?
Recruiters
School placement programs
Employment agencies
Job fairs
Online job searches
Internships
What is time-temperature abuse?
Food being left in the temperature danger zone for too long
What does CPR stand for?
Cardiopulmonary Resuscitation
Where did the word "restaurant" come from?
Boulanger sold soups called restaurers so opened a cafe called restorante
What are 4 guidelines for e-mail etiquette
Ensure proper recipient
Avoid replying all unless the message is for the the group
Put the topic in the subject line
Start with a greeting
Use proper punctuation, spelling, and grammar
Sign off your e-mail
What are 4 things that bacteria needs to grow?
Food
Low acidity
Temperature danger zone
Time (4+ hours)
Oxygen
Moisture
What is the minimum internal temperature for chicken, pork chops, and ground beef?
Chicken - 165
Pork chops - 145
Ground beef - 155
What are the 4 general areas covered in a safety audit?
Facilities
Equipment
Employee practices
Management practices
List 5 entry-level positions in the restaurant and foodservice industry
Host/hostess
Server
Cashier
Busser
Prep cook
Dishwasher
What's the difference between stereotypes and cultural tendencies?
Cultural tendencies include commonalities between religion, ethnicity, nationality, etc.
Stereotypes do generalize groups and assume they all behave and believe the same.
What are 5 of the Big 8 food allergens
Shellfish
Eggs
Fish
Milk
Peanuts
Soy
Tree nuts
Wheat
How can you calibrate a thermometer?
Ice point method - calibrates based on the temperature at which water freezes
Boiling point method - Calibrates based on the temperature at which water boils
What is the name of the federal agency that enforces safety in the workplace?
Occupational Safety and Health Administration (OSHA)