Foodservice Operations
Professionalism and Communication
Workplace and Personal Safety
Food Safety and Sanitation
Vocabulary
100

A ghost kitchen is an example of what?

What is noncommercial foodservice?

100

This personal quality means arriving on time and being ready to work.

What is punctuality?

100

This type of fire extinguisher is used for grease fires.

What is a Class K fire extinguisher?

100

This type of contamination occurs when harmful bacteria spread from one surface or food to another.

What is cross-contamination?

100

This term means someone who starts and manages a business, taking a financial risk.

What is an entrepreneur?

200

This kind of operation is profit-based. (ex. food trucks, restaurants)

What is commercial foodservice?

200

This type of communication includes body language, facial expressions, and posture.

What is nonverbal communication?

200

These signs communicate chemical hazards in the workplace.

What are Safety Data Sheets (SDS)?

200

The temperature danger zone is between these two temperatures.

What is 41°F to 135°F?

200

This term refers to the practice of preparing and arranging ingredients before cooking.

What is mise en place?

300

Unique menu items, better service, a good atmosphere, and a good location all do what?

What makes a restaurant stand out?

300

This workplace behavior shows respect for coworkers, supervisors, and guests.

What is professionalism?

300

This piece of equipment should always be worn when handling hot pans.

What are oven mitts?

300

This type of contamination involves harmful microorganisms.

What is biological contamination?

300

This term means harmful bacteria that cause illness.

What are pathogens?

400

This document lists ingredients, portion sizes, and preparation steps for a dish.

What is a standardized recipe?

400

This listening technique involves repeating information back to confirm understanding.

What is active listening?

400

This federal organization sets workplace safety standards.

What is OSHA?

400

This is the minimum internal cooking temperature for poultry.

What is 165°F?

400

This is the transfer of harmful bacteria from one surface to another.

What is cross-contamination?

500

This management principle ensures the first products received are the first used.

What is FIFO (First In, First Out)?

500

This communication barrier occurs when someone is distracted and not fully paying attention.

What is poor listening (or distraction)?

500

OSHA is the abbreviation.

What is the Occupational Safety and Health Administration?

500

This group of people is most at risk for foodborne illness.

Who are high-risk populations (elderly, young children, pregnant women, immunocompromised)?

500

This term means a person who has refined taste in food and wine.

What is epicurean?