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Mobile Insurance
Mobile Protection Pack
Multi-Device Protection Pack
Extras
100
What is the price of MI?
$7.99/mo
100
What is the price of MPP?
$10.99/mo
100
What is the price of MDPP?
$29.99
100
How long do you have to add protection to a device?
30 days from time of purchase
200
What does the deductible start at for new smartphones?
$199
200
How much is the ProTech Support if the customer wants to add it as a standalone option?
$9/mo vs. adding it for $3 with MPP
200
How many devices does MDPP cover?
Up to 3 devices
200
How long do you have to file a claim after breaking or losing a device?
60 days from the incident date
300
What five things does the Replace It cover?
Loss Theft Accidental or liquid Mechanical or electrical After warranty expires
300
What is the enhanced support application called?
Protect Plus app
300
How many claims per year can you file with MDPP?
Up to six shared claims within any 12 consecutive months, with a maximum device value of $1,500 per occurence
300
How long do you have to wait to file a claim after adding protection onto the account?
30 days
400
Overcome this objection: The $7.99 is too much for me to pay
Less than paying full retail Less than buying a new phone Enjoy declining deductibles Protecting investment especially on installment etc.
400
What three things does the Protect Plus app give our customers?
GPS locate and set alarms to find a lost device Back up their contacts, photos, and videos Lock and erase an unrecoverable device to secure their personal data
400
Which customers are not eligible for MDPP?
Business customers are not eligible It's for consumer and IRU only
400
How much does the deductible decline each tier?
6-11 mos 25% off 12 or more 50% off
500
What are the hours of operation for insurance claims?
Monday to Friday- 8:00am to 10:00pm Saturday to Sunday- 11:00am to 8:00pm Eastern Time
500
What are the top three benefits of MPP?
Replace It Locate It Support It
500
Overcome objection: Why would I want to pay $30/mo for insurance?
It's not just insurance-- you get access to free cloud storage, backup, lock and erase a lost phone via the Protect Plus app. You also get enhanced support through the ProTech Support. It covers up to three devices/six shared claims per 12 months and it can cover devices you have at home like laptops or tablets Protecting your investment
500
What time do you have to file the claim so that you get it next day (during the week)
By 2pm since Asurion is based on the east coast