Stats
What's the ideal ACW below?
Under 6 minutes
Who is Brad?
Other than the star of most of our films, our Chief Clinical Officer.
What is ACW?
After Call Work
What's the name of the chat where we play fun games and give shout outs?
How many QA's should you do monthly?
2!
Tell me about routine calls, what are we under?
17 minutes
Who is Phil?
our CEO and President!
What is PIC?
Person in Charge
What is the name of the chat for music enthusiast?
Protojams
Where do you find an emergency phone number?
PSAP
more than 50%
Who is Laura?
our COO or Chief Operating Officer!
What is a CS and CAS?
Clinical Specialist and Crisis and Access Specialist
what's the name of the chat where you can learn new recipes?
What was the name of our old "hard phone"?
AVAYA
How long should emergent calls be?
THE LIMIT DOES NOT EXIST
Who runs Welltrack Boost?
Sara Forist
Name the three abbreviations for our shifts!
EB, SW, and ON
What is the name of our book chat?
The Library
Name at least two ERGs
BBRAVE, PPAW, and BOLD
How much of your training time should be tracked?
100%
Who is the Director of people's services?
Maria Martin
What does AOD stand for?
Attendance on Demand
What is the chat that happens once a year for a whole week?
CTAW
Name 2 Protocouples
Greyson & Toni
Kaitlyn & Jeff
Tracy & Scott
Jen & Derek