Registration
Name one document that can be found in the documents section of registration?
What is:
Photo ID
Insurance Card
POA document
Clinic auth to treat
HIPAA auth
Name two different types of HARs
What is HB, PB, or undistributed HAR
Name two different types of Tx inquiry
What is Prof Tx inquiry or Hosp Tx inquiry?
What is Cedar?
What is the Providence Business Office payment system?
What is the Providence approved opening?
What is thank you for calling the Providence Business Office, my name is __________, how can I help you today?
Name two sections in registration.
What is:
Demographics
Emergency contacts
Guarantor
Coverages
Name one tab found in a HAR
What is:
Acct summary, guar summary, prof tx inquiry, liability buckets, coverages, patient station, cedar cares.
Name something that can be found in Tx inquiry?
What is:
SP balance
Payments
Ins payments
Adjustments
Write-offs
Name two places the Cedar payment link can be sent to a patient.
What is via email and text
What causes a call to automatically fail QA scoring?
What is the trick to adding city, state, and zip?
What is entering the zip code into the city section and hit enter.
How do we send an itemized statement?
What is AA 449
How much can a rep write-off as a customer service satisfaction?
What is $100
When can we void a payment made through Cedar?
What is a same day payment only.
How many calls are scored monthly per rep?
What is 3
How do we update a patients legal name?
What is check that patient's government ID is scanned in and Email opex@providence.org.
What AA do we use on every inbound call?
What is AA 425
Why do we want to use Tx inquiry as our main screen when working in a HAR?
What is for efficiency
What should you do if patient wants to make a payment and Cedar isn't working?
What is call policies & procedures for assistance.
How many points can you earn per call that is scored?
What is a score of 100
Name the 4 demographic updates reps can make in registration.
What is:
Address
Phone #
Preferred name
How do we open a closed HAR?
What is AA 258
Can we view an EOB via Prof Tx Inquiry on a PB HAR?
What is yes
What is one payment type Cedar does not accept via IVR?
What is:
Care credit
What is ACH / bank account
What is the approved FCR Ending for a call?
What is "Have I answered all of your questions today?" followed by, "Thank you for calling/choosing Providence".