Corrections
The document providers use to correct simple errors directly with the Billing Team.
What is a Resubmission Form?
The section of the in home contract that paid Holidays can be found in.
What is II. Fees, Invoices, and Payments (section A:Fees)?
A Provider has a question on the billing process.
What is Providers@brighthorizons.com and centerproviders@brighthorizons.com?
In CRM the time stamps on emails/closed activities are in this time zone, while in CEP time stamps are in this time zone.
What is mountain time, and the care locations time zone?
A high volume provider is having a hard time keeping track of their large monthly invoices
What is recommending weekly/bi-weekly billing?
To fix this issue, providers can simply add the correct version to their next invoice for processing.
What is an incorrect case number?
The cancellation policy for Back-up Care
What is "Any care cancelled after 5pm 2 business days prior to care is considered to be late 10 Bonus points if billable for 4 hours is mentioned"?
If a provider reaches out for payment status on an invoice that was not adjusted and their net payment terms have passed
What is Billing Questions? 10 Bonus Points if the original submission email is mentioned
True or False: All incentives should be approved in a "per day" format
True. All incentives need to be approved as a flat fee per day rather than an increase to their hourly rate.
The first thing you should ask for when a provider reaches out with billing concerns.
What are the invoices in question?
APA is the acronym for _________
After Post Adjustment
The process that Provider Accounts follows if payment cannot be processed through PO's in AX, and needs to be done manually.
What is a Check Request?
A Provider reaches out about a "short" payment
What is Invoice.Adjustments@brighthorizons.com in order to research adjustment history?
The formula for calculating Holiday Pay with more than 2 care recipients
What is Standard Rate x 1.5 + $1 per additional recipient?
A provider reaches out concerned after a family let the caregiver know they would be 2 hours later than expected/requested
What is referring the agency to the contact center to update the reservation times? or What is provide variance form process?
When considering an exception Provider Accounts reviews provider trends/risks, coverage, compliance documents, learning opportunities, and ___________
What is exceptions made within the last year?
A provider needs to update their bank information, Provider Accounts provides them with this
What is A new ACH Form 10 Bonus Points if requesting a new W9 is mentioned
Payment requests for an approved exception on a late invoice
What is Billing.Questions@brighthorizons.com? 10 Bonus points if including corresponding approval level manager is mentioned
True or False: Providers can bill their OT and Holiday rate for late cancellations
False. OT and Holiday rates are only billable on hours worked
This is where you can find a providers Net Payment Terms.
What is on their main account page in CRM>Back-up Care section or What is the Invoices section of the contract?
The steps taken when a provider is adjusted for a care date that has not been confirmed in CRM, and they say care did take place.
What is connecting with the contact center to reach the employee and confirm in the system?
The usage finalizer runs at this time and creates purchase orders for reservations in AX.
What is 11:59PM Day of Care?
The Provider Accounts Team follows this process to update remittance emails within Workday.
What is submitting a OneSupport ticket?
These are the steps necessary to correct payment if there is a delay with getting a rate entered into CRM prior to the effective date, and the provider receives an adjustment.
What is confirming that the correct rate is now updated in CRM, and submit a check request for the difference in payment for the gap between the effective date and the update in CRM. Ex: If there are 3 8 hour cases, and they received a +$2/hr increase from $30 to $32. The check request would be for $48.00.
A Provider reaches out with concern about payment dates. They are billing as full reservations are completed.
What is recommending billing by care date as they are completed within a week/2 week period, rather than waiting for full reservations to be completed?