Foundations
To be the most trusted authority in Senior Care Solutions.
What is Our Vision?
Much like a cruise ship on land. Has kitchens in rooms, no care provided.
What are independent senior living apartments?
We do this before every tour.
Care and violation history review.
What should you do before you tour?
Map the route, enter basic info in CC, have agreements ready, bring business cards, wear your name tag, and have a winning attitude!
Do we get paid for medicare or Medicaid placements?
No!
Trust, Empathy, Accountability, Mentorship, Unity, and Passion.
What are our Values?
Meals are included with room and board, laundry service, activities, and transportation included. Additional fee can provide additional care needs such as medication management, bathing, grooming, or other ADL's.
What is assisted living?
Do we refer to unlicensed CARE providers?
Never
What are the goals of the provider meeting?
Establish rapport, build relationships, seek to learn and add value, and to take notes.
If a resident moves out or passes away in under 30 days can we still get paid?
It depends, best to pro-rate or if you'd like to let the compensation go to maintain the relationship.
We don't do what we do to provide a random list. We do what we do to provide safe and quality care options.
What is our Why Statement?
In a residential neighborhood, typically 4-16 residents, usually one price covers all services.
What are assisted living small homes?
Do Not Recommend Providers With Excessive Violations, Allegations of Abuse, Neglect, Under Investigation, Plan of Correction not submitted to State Agency.
What are the objectives of the tour?
Tour and acquaint yourself to the community or care home
(What segment of the population do they work best?)
Learn care capabilities, amenities, care services, and what they do best.
Take pictures of the Community/ Care Home (no people)
Review past or existing relationships with referral services
Present and sign an agreement
Complete Community/Care Home record immediately after tour in Calculated Care
Name all of the stages in the Franhchise E-Factor Journey.
What is Glee, Fee, Me, Free, See and We?
Falls under assisted living license, design of the communities help deter wandering, secure communities, multi sensory rooms.
What is memory care?
Name some resources to have on hand for clients and families.
Consumer Guides/Education
Low-Income Programs
Medicaid Waiver for Seniors Long Term Care
LTC Ombudsman
Senior Related Services
Area Agency on Aging
Behavioral/Mental Health Programs
Adult Protective Services
How can you build relationships and add value?
Find out about their community/home, how did they begin, find out how long they have been there, what is their census and current occupancy, what makes their community unique, what is your ideal resident, what is the most important factor when accepting or moving in a resident, and what do you need to know about CarePatrol or me before we begin working together?
What is the Provider Pitch?
CarePatrol brings you quality, pre-approved potential residents to your front door. We don't waste your time with hundreds of emails and faxes of potential leads that never show up. We are dedicated to make your experience with us unlike any other agency that you work with.
What is the difference between acute and long term skied nursing?
Long Term
Focus on Custodial /Medical Care
Feeding
Toileting
Transfers
Incontinence
Medication Management
Medicaid or Private Pay
Acute (Short Term)
Focus on Medical Care
Occupational
Speech
Physical
Disease Management
Pain Management
Medicare
Your state website. Bookmark it!
How many tours should you have for the next 4 weeks?
3 a day, 15 a week