General
In OMNI, which intent is used to access claim information?
Claims Inquiry Intent
In Portico, Click the ___________ to determine if the provider is participating or not at that correct location.
Network Location Cycles
In OMNI, which intent would you use if you provided benefits and coverage to a caller?
Benefits and Eligibility
Where in OMNI can you view all provider details?
Provider Composite
Which system is considered source of truth for processes/resources/step by step instructions?
Centralpoint
To stay current and up to date on company news or highlights, where would you go?
CNET
What does PHI stand for?
Protected Health Information
You provided the caller with an authorization number and explained the status of the authorization. Which OMNI intent is used to document?
Medical Authorization Inquiry
In an Omni Intent, where would you go to add a note if there is no comments box available?
Ellipsis Menu
The universal Portico network code for Medicaid is:
MD
Upon locating a provider’s record in the Web Support-a-User portal, select this button to assist the caller.
Begin Support
What is the “Education Center” in CentralPoint primarily used for?
Microlearnings
In OMNI, which intent is used to update other insurance information for a member?
Coordination of Benefits
Scenario: A provider needs to verify eligibility for two of our members. Which Intent (Task) is used, and how many of that Intent should be opened?
Benefits and Eligibility-Two
True or False: It is possible for a provider to have Network Affiliations for more than one Medicaid plan/state.
True
Which CentralPoint article would you use to verify if the caller passed HIPAA verification?
Caller Identity Verification Article
In the Practitioners tab of a provider's record in Portico, which SUB-TAB will show the provider’s Hat Code and Taxonomy Codes?
Practitioner Attributes
Which system is known as the source of truth for medical authorizations and is also used as a backup to OMNI?
TruCare/TruCare Cloud
In OMNI, what is the Non-Member interaction used for?
Documenting a Provider Call
Which web resources do providers often need navigation assistance with? (2 answers)
Support a User tool-Web portal
Health Plan website
Which system is the source of truth for information
Portico
In which section of the CentralPoint home page can you find the most recent updates to articles?
Updates
If any technical problems occur in OMNI during an Interaction, select this option in the Wrap Up screen:
I experienced Omni system issues
To complete and close an Interaction in OMNI, you must select _______.
Wrap-up
Where can you find a terms definition in Centralpoint?
Glossary Tab