TEAMS
What does OC stand for?
Operator Connect
What carrier does this partition belong to: NTDID
ITQ
What does CPN stand for?
Can you create a user on multiple accounts using the same email?
No
What email address would you use to send a ticket in regarding KB issues?
It Help Desk - ithelpdesk@nuwave.com
Can you have multiple accounts sharing the same tenant ID/subdomain?
No, each account must have its own individual tenant ID/Subdomain.
is INTL applied on a per DID or per Trunk basis for SIP?
Per Trunk
What does UPN stand for?
When is a Unified Voice License applied to a TN?
When the user is provisioned
Can you check routing on multiple TNS at once via NOC? If so, where?
Yes. Tools > Bulk Routing Check
Can you convert an account from Call paths to unified voice? if yes, where?
YES, from the customer dashboard! (not available for customers!)
What information is required to apply inbound CNAM?
TN & and type of inbound CNAM customer wants
BONUS POINTS x50 if you can tell me the cost and type of each inbound CNAM we offer
Where can customer enable SMS and Dubber within iPilot?
Integration Menu
Where can you go to view past email notifications sent to customers?
Email notifications > Notification Log
Where would you go to correlate an IP to a Route Label?
Noc Stats > Information > Peer IP Address
When is a routing command sent for TEAMS DID?
When the user is provisioned
Can you update route label via iPilot? If so, how?
Yes! Manage Inventory > select TN > update route label.
You can also update using bulk option
What is a disaster plan?
carrier level forward to PSTN on any set of numbers in the event that an outage occurs that would directly affect your Calling solution.
What is the maximum quantity of DIDS you can submit on a port within iPilot?
1500
What time do off net ports trigger with ITQ?
9 AM CST
Can you set up an OC customer on synthesis?
NO
Why do we charge for inbound CNAM and not outbound CNAM?
Inbound CNAM dips from our network and costs us to do so, outbound CNAM dips from the other carrier network and costs them
What two partitions are you most likely to see on TEAMS DIDS?
MSFTT, NTDID
Yes!
Where can you find Outbound Route Groups that are applied to customer?
Customer account settings > modules > TEAMS > Synthesis