Show:
Medical Records
Scheduling/Templates
PRS Duties/Jobs
Miscellaneous
100

What information needs to be on the label we put on paperwork that has been put in as a telephone encounter?

PT's name, DOB, MRN, and NAME OF THEIR PCP DON'T FORGET!!!

100

What does it mean when a provider has a Hard Closed Practice?

HARD CLOSED = Provider is not accepting any new patients whatsoever

100

What is not allowed behind the desk?

Food or Drinks

Exceptions: water bottles or drinks that has a lid on it. But no food whatsoever

100

What is one of the most important things to do as a team?

Have COMMUNICATION between each other
200

What is an ROI?

ROI= Release of Information

This includes any paperwork/documents that can be released

200

When do we schedule a NPV?

A new patient visit (NPV) is scheduled for a patient who is being seen for the first time or if a patient hasn’t seen their PCP in over 3 years

200

When working at 8+ hour shift, what break(s) are you able to take?

30 Min Lunch (Refer to schedule to see when your lunch is scheduled)


Two 15 Min Breaks (not to be taken right at beginning of shift or right before your shift ends)

200

When do we give out a AWV Form?

When the pt appt is a AWV (check appt notes as well)

REMEMBER! These appts are for those pts who have Medicare

300

What is a Two-Way Communication?

It is for verbal communication about a patients information. REMEMBER!!! It is only verbal no physical documents

300

When would we schedule a RPVE?

A return patient visit extended (RPVE) is scheduled to follow up a hospitalization or emergency room visit. We will not use this slot for UC visit

300

What is the PRS Dress Code?

(Name at least 3)

Tops:

  • Red Polo shirt with University Logo (provided by supervisor)
  • Red jacket with University Logo (provided by supervisor)
  • Red coat with University Logo (provide by supervisor)

Bottoms:

  • Black slacks or black pants acceptable; Pants should fit appropriately
  • Black skirt that reaches to the knee or longer when siting (modest hemline)
  • No baggy pants or pants that are wrinkled or soiled
  • No leggings, yoga pants, or skirts shorter than knee length
  • No shorts

Shoes:

  • Solid black shoes or black and white shoes
  • No flip-flops or sandals
  • No brightly colored athletic shoes
  • Peep-toe shoes are acceptable as long as the majority of the foot is still covered
  • Heels should be no taller than 2 inches

Jewelry and Tattoos:

  • Jewelry is acceptable but should be conservative and not distracting
  • Please seek additional clarification form leaders if necessary
  • No excessive or disruptive facial piercings. Nose studs are acceptable
  • Tattoos must be non-offensive and not distracting, or covered

Grooming:

  • Must practice personal hygiene and be clean and free of offensive odor
  • Facial hair must be short and trimmed
  • Make-up must appear professional and be natural-looking and conservative
  • No brightly colored eye-shadow or excessively thick and dark eyeliner
  • Restriction of cologne/perfume scents that may impact others ability to receive or give care

Employee Badge:

  • Badge must be worn at all times while at work
  • Must hang above the bottom of the sternum and be easily visible
  • No stickers or chains should interfere with name and picture on badge
300

What word/phrase can we not say to a patient?

"No" or " I can't do that/We can't do that"

Always ask around and/or find information that will help pt out

400

When we as PRS cannot find paperwork/documents for patients, where can we look or who can we ask?

- Check Medical Records Drawers (1st and 2nd Floor)

- Ask MA's working with the provider that signed/wrote letter for pt

400

What does it mean when a provider has a soft close?

Provider is not accepting new patients, but there is some exceptions (make sure to read exceptions in provider template)

400

When you as a PRS have a question/doubt/concern, who should be your first point of contact?

Any of the leads should be the first point of contact

(Brianna, Adriana, Marissa, Julissa)

400

When calling out, who do you contact and on what platform?

David, Norma, Brianna, Adriana, Marissa, and Julissa

TEXT MESSAGE

- Send a text message that includes everyone listed above

500

What documents/paperwork can we print off for patients?

Ex: lab results (cannot read them), immunizations records, After Visit Summary, Notes/Letters from Providers

500

How do we schedule a nurse visit?

In what circumstances can we not give/distribute injections/vaccines?

Walk-In: check with nurses before adding them to schedule

We cannot distribute injections/vaccines when the pt has never been seen within the U of U and if the pt hasn't been seen within a year

500

What does the PROMISE Standard include?

(What does it stand for?)

P- Patient Centered

R- Respect

O- Ownership

M- Making a Difference

I- Innovation

S- Safety

E- Excellence

500

If a patient is late for their appointment, what are the steps we need to take to check if the patient will be seen for that day?

Check in the patient. We need this to have a timestamp to show what time they arrived at even though it is past the 15 minute mark.

Check with Nurses! The nurses are our point of contact here! They are the ones who are checking the providers schedules and making sure if we are able to see that patient for today. Follow these steps to get a hold of them:

- Call on Vocera

- Call at their extension

- Go and talk to them directly


Depending on what the answer, we will either:

-Still see the patient

- Reschedule for another day

- OR is sent to UC if it needs to be addressed and provider cannot see them