PS: 104 Teamwork and Communication in a Culture of Safety

A

100

should always be neat, well fitting, clean, and wrinkle-free

A uniform

200

Most health care facilities require personnel to wear name badges or photo identification tags (ID tags) when...

at all times

300

Strong odors caused by tobacco, perfumes, scented hair- sprays, and aftershave lotions

What should be avoided with personal hygiene?

400

Nails should be kept

short, clean, and natural

500

Fancy or extreme hairstyles, excessive hair accessories, and/or unnatural hair colors

should be avoided

B

100

being able to identify with and understand another person’s feelings, situation, and motives

empathy

200

Truthfulness and integrity are important in any health care field

honesty

300

You must be prompt in reporting to work, and you must maintain a good attendance record

dependability

400

You must be willing to learn and to adapt to changes

willingness to learn

500

be tolerant and understanding

patience

C

100

• Some will be constructive and allow you to improve your work

acceptance of criticism

200

• You must enjoy your work and display a positive attitude

enthusiasm

300

• , is the ability to begin or to follow through with a task

self motivation

400

• Being tactful means having the ability to say or do the kindest or most fitting thing in a difficult situation

tact

500

• means that you are qualified and capable of performing a task

competence

D

100

• implies being willing to be held accountable for your actions

• responsibility

200

• You must always use good judg- ment in what you say and do

• Discretion

300

involves a blending of many different personal qualities to meet the standards expected in a health care career

Professionalism

400

Each member of a health care team will have different responsibilities, but each member must do his or her part to provide the patient with quality care

Team player

500

is the exchange of information, thoughts, ideas, and feelings

Communication