TELEPHONE TECHNIQUES
WHAT ARE THE 4 PARTS OF A CALL?
GREETING
DISPATCHING
INFORMATION GATHERING
CLOSING
WHAT IS YOUR VESTA PASSWORD?
YOUR EIN
WHAT IS PINE RIDGE? WHAT IS THE ADDRESS?
PINE RIDGE IS WHERE THE ALT CALL CENTER IS.
3911 WOODBURN RD
WHAT ARE THE THREE TOW COMPANY NAMES FCPD USES?
HENRY'S
WILLOW SPRINGS
REDMAN
IF SCHOOL CROSSING SIGN LIGHTS ARE MALFUNCTIONING REFER TO:
WINK-O-MATIC
WHAT IS REPETITIVE PERSISTENCE?
A TECHNIQUE USED TO GAIN CONTROL OF A CALL WHEN A CALLER IS BEING HYSTERICAL
WHAT IS THE GREETING FOR DIRECT LINES?
PUBLIC SAFETY COMMUNICATIONS...
WHAT DOES COM STAND FOR? NAME 2.
COMMUNICATIONS OPERATIONS MANAGER
JOHN KORMAN
JAMES HEFLIN
WHO HANDLES EVICTIONS?
SHERIFF'S OFFICE
WHAT DOES OSB STAND FOR?
OPERATIONS SUPPORT BUREAU
WHAT IS A WARM TRANSFER?
ANNOUNCING A CALL TO ANOTHER JURISDICTION
NAME 3 SBT'S
VSP, TOWN OF HERNDON PD, TOWN OF VIENNA PD, PWC PD, ALEXANDRIA CITY PD, CITY OF FAIRFAX PD, ETC
IF YOU ARE RUNNING 30 MINUTES LATE WHO SHOULD YOU CALL AND WHAT IS THE PHONE NUMBER?
THE BRIDGE 703-877-3840
NAME 2 USEFUL RESOURCES YOU CAN USE
COUNTY WEBSITE
PLC/UFO
PEERS
POWERDMS
POLICE MEDIA RELATIONS BUREAU WEBSITE
WHO HANDLES COLD CASES AND GANG INTELLIGENCE?
MAJOR CRIMES BUREAU
WHAT DOES THE 'B' IN CYMBALS STAND FOR?
BODY TYPE OF THE VEHICLE EX. 4D/2D
WHICH BUTTON WOULD YOU USE TO CONFERENCE OR TRANSFER A 911 CALL TO A 10 DIGIT NUMBER?
NETWORK CONFERENCE
WHAT IS THE APPROPRIATE GREETING FOR 703-691-2233
FAIRFAX COUNTY POLICE AND FIRE, HOW MAY I ASSIST YOU?
WHO ENFORCES NOISE ORDINANCES?
FCPD AND CODE COMPLIANCE
ARE WE ARE A PSAP FOR US PARK POLICE?
YES
WHAT DOES M.O.R.E. P.I.E.S STAND FOR?
MINIMIMAL ENCOURAGES
OPEN-ENDED QUESTIONS
REFLECTING
EMOTION LABELING
PARAPHRASING
I MESSAGES/ I STATEMENTS
EFFECTIVE PAUSES
SUMMARIZING
WHAT DOES PL STAND FOR IN VESTA?
PRIVATE LINE
WHO IS THE ASSISTANT DIRECTOR OF SUPPORT SERVICES?
ED FALCON
WHERE CAN I GET MY FINGERPRINTS TAKEN FOR A NEW JOB?
CENTRAL RECORDS/RECORD ROOM
WHO IS FARU AND WHAT DO THEY DO?
FALSE ALARM REDUCTION UNIT
THEY ISSUE PERMIT NUMBERS FOR POLICE ALARMS AND BILL RESIDENTS/BUSINESSES WHEN FCPD RESPONDS TO FALSE PD ALARMS.