ETHICS
STANDARDS OR BEHAVIOR THAT TELL US WHAT HUMANS SHOULD DO IN THEIR PERSONAL AND PROFESSIONAL LIVES
ETHICS
TYPES OF STRESSORS IN EVERYDAY LIFE
1. GOOD
2. BAD
2 EQUALLY IMPORTANT GOALS
1. COMING UP WITH A SOLUTION
2. IMPROVING THE WAY HE/SHE REASONS
DEFINE LEGAL(DIRECT) LIABILITY?
SOMETHING YOU ARE RESPONSIBLE FOR
2 FORMS OF MEMORY?
SENSORY AND SHORT-TERM
PUBLIC INTEREST, INDEPENDENT OBJECTIVE JUDGEMENT, PUBLIC ACCOUNTABILITY, DEMOCRATIC LEADERSHIP, RESPOSIBILITY AND FITNESS OF DUTY
5 PRINCIPLES OF ETHICS
ANY EVENT THAT OVERWHELMS THE COPING ABILITY THAT SOMEONE IS EXPOSED TO?
CRITICAL INCIDENT
DIFFICAULTY IN MAKING DECSIONS IS AN EXAMPLE OF WHAT?
DECISION FATIGUE
5 WAYS TO AVOID LIABILITY?
DOCUMENT, BE EXTREMELY ACCURATE, DONT GIVE LEGAL ADVICE, TREAT ALL MATTERS SERIOSULY, KNOW POLICIES
WHAT ARE THE 3 TYPES OF COMMUNICATION?
ACCEPTING GRATITUDES IS AN EXAMPLE OF WHAT
MISUSE OF POWER
WHAT IS STRESS?
PHYSICAL, MENTAL OR EMOTIONAL FACTOR THAT CAUSES BODILY HARM OR MENTAL TENSION
3 BEHAVIORS OF CRITICAL THINKER
SEE MULTIPLE PERSPECTIVES, BLANCE LOGIC AND EMOTION, CONSIDER ALL SIDES, UNDERSTAND CONCLUSIONS, ECT
CAUSED BY SOMEONE ELSE BUT YOU MAY BE CHARGED FOR IT... IS WHAT?
VICARIOUS LIABILITY
RESOURCES AVAILABLE FOR DEAR OR HARD OF HEARING?
TTY (TELE TYPE)
TTD ( TELE FOR THE DEAF)
examples of classified information a dispatcher has access to?
CRIMINAL ACTIVITY
ONGOING INVESTIGATIONS
MEDICAL HISTORIES
CRIMINAL HISTORIES
BUILDING PLANS
DRIVINNG RECORDS
LAW ENFORCEMENT OPERATIONS
NAME 10 SYMPTOMS OF STRESS
CHEST PAINS, HEADACHES, HIGH BP, SHAKES, NIGHTMARES, DENIAL, GUILT, DESPRESSION, HOSTILE, DISORIENTATION, NAUSEA AND VOMITTING, ECT
CRITICAL THINKING PROCESS
IDENTIFY
DEEPEN
ENUMERATE
ASSESS
SCRUTINIZE
QUAILIFIED IMMUNITY IS DETERMINED BY WHAT TWO QUESTIONS?
1. WAS CONSTITUTIONAL RIGHTS CLEARLY ESTABLISHED?
2. WERE DISPATCHERS ACTIONS OBJECTIVELY REASONABLE?
COMMUNICATION PROCESS?
SENDER, RECIEVER, MESSAGE, CHANNEL, ENCODING, DECODING, RESPONDING, FEEDBACK, NOISE
HOW MANY QUALITIES IN AN ETHICAL PERSON?
8: ACCOUNTABILITY, HONESTY, INTEGRITY, IMPARTIALILITY, FAIRNESS, LOYALTY, DEDICATION, AND RESPONSIBILITY
WHAT IS THE IMPORTANCE OF DEBREIFING?
taking back control of your emotions and flashbacks that may interfere with everyday life
DECISION MAKING PROCESS
1. TAKE CALL
2.GATHER INFO
3. ANALYZE & PROBLEM SOLVE
4. FORMULATE RESPONSE
5.ANALYZE & QUESTION SOLUTION
4 PARTS OF NEGLIGENT TORT LIABILITY
DUTY OWNED, DUTY NOT MET (BREACH), CAUSATION, HARM RESULTS
TECHNIQUE USED TO CALM EMONTIONAL CALLERS BY USING REPEATED PHRASES IN A FIRM, EVEN TONE?
REPETITIVE PERSISTENCE