Solution Practices
Lenovo, HP, Asus, Epson are some partners for this solution practice
What is End User Computing?
It's what SORC stands for
What is Sales Order Resolution Center?
The two discounts you should be checking for on the distribution websites
What are vertical and quantity discounts?
The place to go when you need detailed information about a specific contract
What is the Contract Library?
This document should be attached to every order
What is a customer PO?
Email, instant messaging, video calls, and file sharing are all examples of this solution practice
What is UCC (Unified Communications and Collaborations)?
The two most common errors you will see when you attempt to flip an order
What is account block and credit limit reached?
This is where any discounts should be noted
What is the private note?
This is where to find the SHI PO #
What is the orders app?
The two pieces of info needed for the delivery memo
What are the delivery contact and the customer PO number (requisition)?
Sophos and Fortinet are some partners for this solution practice
What is Security?
Your order still shows as an OPEN ORDER, you should do this to figure out why
What is submitting a Purchase Order request to purchasing for the status of the PO?
This is what you should do when you have a vendor quote
What is fabricate?
This is where to find the quoting tool
What is apps@shi?
This should be added to any software/warranty line on an order
What are maintenance dates?
This solution practice includes the hardware, software and systems used to connect servers, computers, and devices to each other
What is Networking?
This allows us to work with vendors/manufacturers we've never worked with before
What is submitting a Vendor Account Setup Form?
This is what you should do when a customer wants to buy a quote on shi.com
What is publish the quote?
This tool tracks your dials and talk time
What is Power BI?
The two reasons why a customer needs to place an order on shi.com
What is pay with a credit card and no PO?
This solution practice requires customers to have backup power and cooling systems
What is Datacenter?
This is the proper step to take when you need to update a part in AX
What is submitting a Part Modification Request?
This is what it's called when you can't charge shipping directly, usually due to contract limitations
What is baking it into the cost?
An alternative place to find pricelists and vendor contact info
What is the vendor database?
The two places to find the accounting rep
What is AX and CRM?