Show:
Week 2 & 3
Week 4, 1 is Wk10
Week 5, 1 is Wk 10
Week 6, 1 is Wk 10
Week 6, 9, 10
100
Focus more on future as opposed to past. Emphasize strengths/resources (exceptions to the problem). Highlights what you want to achieve rather than on problems
What is "Solution Focussed"
100
Can be experienced as an emotional response and/or physiological response to a given situation. It can be or cause: Sense of uneasiness or tension; Feeling of fear/dread or anxiety; Increased heart rate; Increased blood pressure; Increased perspiration; Increased breath rate. What is this?
What is Stress
100
A group of equals who have developed common goals and strategies to achieve more together than they could alone is this?
What is Team
100
This is prevalent in your field because of the type of clients, environments, working conditions, and stresses that are operational there. By the nature of human services workers, you will tend to be highly committed to your profession and this commitment. What could happen if you are not careful?
What is Burn out
100
These are steps in what Model - Act, Reflect, Conceptualize, Apply
What is Experiential Learning Model (ELM)
200
Whatever the challenges, communication, patience, and flexibility are fundamental to ultimately building a what?
What is a satisfactory relationship
200
Can be external conditions in the environment – conflict with person/deadline for project; Can also be internal – attitudes, beliefs, expectations. These are known as?
What is Stressors
200
What type of behaviour is: a. maintain eye contact, b. standing or sitting with erect posture, c. directly facing the person you are addressing and speak firm and clear.
What is Assertive non-verbal behaviour
200
a. Depressed mood b. Hopelessness c. Irritability e. Apathy f. Motivation g. Fatigue h. Loss of energy Are signs of?
What is signs of burnout
200
What are these tips for? i. Find ways to simplify your life. ii. Become more aware of the demands you place on yourself and on others. iii. Make the time each day to do something that you enjoy. iv. Practice consciously doing one thing at a time. v. When you feel stressed, pause to take a few deep breaths.
What is Tips for Managing Stress
300
Direct; Specific; Calm; Respectful; Timely; Balanced (recognizes both strengths and weaknesses); Offered and not forced; and Helpful is how what is delivered?
What is How feedback is delivered
300
Requires you to cultivate a non-defensive, open minded posture which can be difficult when you are in the midst of anxiety-provoking or other emotionally intense experiences. This is known as what?
What is Self Awareness
300
Examples of this are: 1. Call coworkers by a title and their surname, such as Mr. Smith or Ms. Johnson. Addressing colleagues in a formal manner makes a point of the fact that your relationship is professional, not personal. 2. Decline invitations to non-company-sanctioned after-hours events. Holiday parties or company mixers are fine, but a group get-together after work on a random Tuesday opens up the possibility of personal conversations.
What is maintain boundaries with colleagues
300
These are essential for what? i. Active listening ii. Encouraging and balancing participation iii. Seeking different opinions and encouraging alternative views iv. Clarifiying discussions v. Checking for agreement and understanding
What is essential for good communications
300
Judging another culture solely by the values and standards of one's own culture and assumes that one’s own cultural patterns are best and right is what?
What is Ethnocentrism
400
1. Gathering Objective Data from Concrete Experience 2. Reflecting 3. Identifying Relevant Knowledge 4. Examining Dissonance 5. Articulating Learning 6. Developing A Plan
What is Integrative Process Model
400
Involves recognizing the source of your feelings and relies on deeper reflection
What is Self Understanding
400
Your realistic, accepting, supportive messages to yourself is what type of talk?
What is Positive Self-Talk
400
What are: i. Confronting a problem directly ii. Staying in tune with reality iii. Accurately and realistically appraising a stressful situation rather than distorting reality iv. Learning to recognize and manage harmful emotional reactions to stress v. Consciously and rationally evaluating alternative courses of action vi. Learning to exert behavourial and self-control
What is Coping Strategies
400
The most fundamental communication skill. This skill set will serve you not only in your professional role but throughout all social situations…
What is Active Listening
500
Uses more peer supervision and collaborative methods of organizing and conducting their work (small organizations/non-hierarchical management philosophy) is what type of organization?
What is Horizontal Pyramid
500
We are referring to “local solutions to local problems” which enable communities to deal with problems ultimately without relying on external resources.
What is Community Capacity Building
500
a. Is a problem solving process and both parties must be satisfied using brainstorming. b. Preserves goodwill and long-term relationships – important in human services field. c. Is when one party pursues an outcome that is more favourable for themselves
What is a Win-Win
500
Human service professionals who work with the most difficult and sad sides of humanity are apt to develop this
What is Compassion fatigue and vicarious traumatization
500
Occurs when an individual is able to adapt his or her own behaviour to a particular culture as needed while retaining his /her own primary cultural identity.
What is Biculturalism