Patient Chart
What tab on the TREE do you select to send a patient portal invite?
Engagement
What does "Pre" on the Home Page mean?
Preregistration Status
What tab do you select to create a work/school note?
Intergy EHR> Patient>Generate Correspondence
What does PCP stand for?
Primary Care Provider
How often should you complete tasks?
At each point of patient contact and at least twice a day through the task box
What is the shortcut for HIPAA Consent to Treat
/hct
What does E&B stand for?
Eligibility and Benefits or Insurance Verification
Who can print out a clinical summary?
All CTM (with EHR access)
Is a PCP change mandatory?
No, if a patient does not wish to change their PCP they may fill out a discount application and pay out of pocket for the visit or pay full fee. Their insurance will not be billed and they will not receive referrals or labs
How does a patient reach a PCHG provider after hours?
On Call 352-518-2000, they will leave a message with the operator and a provider will call them back within 30 minutes
Is an emergency contact equal to an authorized representative?
No! Auth reps may receive information on the patient but emergency contacts may not
When does Phreesia send out paperwork?
3 days before appointment
When do you give a patient a referral that does not need authorization?
At check out
Is a PCP change confirmation from last month good to use for this month?
No, the insurance is ran at every visit to ensure PCP is assigned to PCHG
What do you print out during a code blue?
Face page/Demographics and Current Medication List
How many no shows can a patient have before being added to the "No Show List"
3 within the calendar year, with a PROVIDER
(Nursing, Community Services, PCC do not count against the patient)
How often does a patient fill out paperwork?
Every visit, the minimum being a COVID Questionnaire
How do you get authorization for a referral?
Send referral to the APPROPRIATE referral pool
When do we run a Medicaid strip?
Every patient at every visit
How do you call a code?
Intercom radio, say loud and clear three times
CODE (blue/red/grey/edna/silver)
Location (lobby, exam room, parking lot)
Where do you print a payment plan through Intergy?
Reports> Letter/Lables
What is the purpose of Phreesia?
Online Registration
Can you edit a school/work note after printing?
No, you must create a new one
Can you use an insurance verification from 11/31/2022 on 12/01/2022?
No, insurance should be ran at every visit and is not valid if it is from a previous month
Where do you submit a merge request?
Email to HIM department pchghimteam@hcnetwork.org