Boxes
What are the seats we sell? There are 4 different types.
Boxes, Suites, Dream Seats, PSS Reserved
Bonus: What is the difference between Dream Seats & PSS Reserved?
What do I do if the scan is red?
Check the event, restart the scanner, call manager or contact BO
Benefits of the lounge
AC, private restrooms & bars, merch concierge, in-seat service for elevated food menu
Best seats in house, VIP parking, VIP club access, in-seat service, $25 F&B
Name of the reps.
C'MONNNNNN
Which seats get a different color wristband?
Rock Boxes
How can clients access their tickets?
LN app under tickets after connecting to Premium account, account manager on safari email/texted to them
Which list?
Reach out to your contact.
How do I redeem my F&B credit?
With a server in your boxes or in-club.
Venues of LNL Premium
Dos & TMF
Rock Boxes & Suites
How do I check if a reserved seat is a PSL/PSS reserved ticket?
Bonus: what wristband do they get?
The day of show info list
B: Cloth
"How do I know if I have access?"
Read the benefits on the ticket. Sometimes the tour will offer LNL with GA reserved seat tickets. When in doubt, scan the ticket!
What do business owners care about the most?
Client entertainment, being the hero
What is the one event this year that Premium will not be attending?
Uforia Latin Mix
Different packages we sell for the boxes
Full Season, Mini Packages/Series (min commitment?), and group outings
Occasional small one-offs
What color are our PSS reserved tickets sometimes?
Black
Can government officials get free lounge passes?
Bonus: Reason? What about PD?
No. Has to have their own ticket.
B1: We are a publicly traded company, we cannot make exceptions for government officials.
B2: PD is allotted a certain number of tickets for their F&F for shows by GM. Must have their own ticket & no walk throughs unless emergency escort.
"Do I get VIP parking with my ticket?"
You're suppose to. How did you get your ticket? Third party - pass our info onto them.
What is the general call time before doors?
Bonus: Back to back shows?
1.5h before doors
45 minutes before doors
When checking Boxes, what is the script to check tickets?
Did you know there's a VIP lounge? Would you like me to check your tickets to let you know if you have it.
Someone bought third party box seats - upsell opportunity questions.
How much did you pay for your tickets? Anything about $300-400 PER ticket, refer to rep for a better price.
Did you get VIP parking with your tickets?
What all must be collected at the end of the night? (not exclusive to lounge)
Rugs, pillows, plants, ipad, merch stands, wristbands, light box, table lights
What is the benefit only Suites & Rock Boxes have?
Pre-order
Bonus: What is the max they can hold?
12
B: 18