Retirement Need
60 year old client, 5 years away from retirement and believes they have not saved enough. VG owned assets include 100k in IRA, 250k in 401k, and 100k in Taxable. Calls in for a balance update.
Possible Qs: Do you know what your expenses will be in retirement? What is your plan for social security?
Client is age 40 and looking to rollover a 401k from his previous employer valued at $190,000. He will be opening a Traditional IRA account at VG to receive the money. He currently has three 529 accounts at VG for each of his kids.
Possible Qs: Do you have a plan or strategy for investing that cash once it's rolled over? How confident are you with choosing the right investments for this money?
A new client is 24 and is having trouble logging in. You see on the profile and account settings page that he/she is locked out for too many password attempts. Currently has 14k in their taxable account and 3k in a Roth IRA that transferred from Fidelity.
Possible Qs: How has your experience been with us so far? Why did you make the move from Fidelity? What made you want to do X allocation?
65 year old client and recently has retired. Portfolio is 80% stocks and wants to rebalance but is worried about the future of the markets.
Possible Qs: How do you feel about Mutual Funds and ETFs? Are you ok with selling the stocks in the near future? What is your opinion on bonds? How has your experience with investing been so far?
Client is age 26 and would like to transfer $10,000 from her local bank’s savings account into a CD or MMF. This would a new account and her only account with VG. She also contributes to her 403b account with her current employer which is her local school district.
Possible Qs: What are your goals/purpose with this money? Is this money for retirement or do you have other plans? Why CDs or MMFs?
Client is 30 and has 50k in a joint account with her husband and 100k in an IRA. Calling in regarding adding a new bank account with two owners and doesn't know why bank authorization needed. Ultimate goal is to add 100k into joint account.
Possible Qs: Where did this money come from? What are your plans for investing this money in the future? Will this money be used in the near future for a different purchase?
Client is 67 years old. Has 300k in IRA and 75k from work pension. She and her husband feel comfortable with income in retirement. Social security has not been drawn from yet. Additionally, has a 401k worth about 400k and is calling today to get instructions for a rollover.
Possible Qs: What are your plans for retirement? Do you have any legacy plans for this account? What major expenses come to mind in the long-term? What's important to you?
Client is age 75 and will be receiving a portfolio of stocks, CDs, ETFs and cash with total values of 850,000 from her deceased husband’s Trad IRA and into an Inherited IRA. She also has an individual brokerage account invested in VG MFs and stocks valued at $25,000.
Possible Qs: Have you already satisfied the RMDs for his Trad IRA? What are your plans for the RMDs you’ll need to take for the Inherited IRA? How much of your free time will you be spending managing these portfolios? How confident are you with rebalancing the portfolios over time?
Client is 72 and has been a longtime VG client. Currently he has 150k in an individual account comprised of VG MFs. Recently he transitioned to VBA platform and is upset that his agent authorization is not carrying over. Is looking to get agent forms to re-establish authorization.
Possible Qs: Since we are adding account access here, how often does X person (the agent) help you with investing? Are you bringing them on because you want an extra set of eyes on your account or for a larger reason? How has your experience been with VG MFs?
Client is 69 years old. Recently retired and rolled 401k into VG. With IRA and Non-Ret total assets are 600k. Worried about amount of income provided by accounts before death. Wants to know what her options are.
Possible Qs: Do you know what your living expenses will be? What is your investment experience/accumen? Why are you worried about your income level, is there a large upcoming expense I should be aware of?
Client is age 19 and looking to assume control over his custodial Roth IRA account valued at $19,500 that his mom opened for him when he was age 13. She helped him to invest all of his summer jobs money into the GNMA Fund Investor Shares (VFIIX).
What is your long-term goals for investing? What's important for you? How much time do you spend managing your portfolio?- How happy are you with the performance?
Client is 40 years old and is logging onto the website for the first time but has had accounts with us for a decade. He is unable to log-in and you see the yellow Dual CINergy banner. He's 50/50 in VFIAX and VTSAX in his IRA valued at 100k.
Possible Qs: What have you done in the past to keep up with managing the account. Is there a reason why you shy away from using our website? Do you plan on allocating more time towards your investments? Have you given thought to what assets you'll pursue as you head closer to retirement?