Communications Cycle
Hearing and Listening
Miscellaneous
100

The idea itself, in whatever form it may take.

What is Message?

100

A brief rephrasing of information provided by the sender.

What is Paraphrasing.

100
Provides immediate, accurate, and objective feedback to trainees for each individual operational shift. 

What is DOR.

200

The manner in which the exchange takes place, including the relationship between sender and receiver.

What is Context?

200

Physically signaling that you are listening.

What is Nonverbal Attending.
200

On-going efforts that typically review recordings of incoming calls for service along with dispatch radio traffic.

What is QA/QI Program.

300

The person who initiates the communication.

What is Sender?

300

Repeating in a short, declarative statement the emotions or feelings that the sender is communicating.

What is Reflected Feelings

300

Drawn from our observations. Similar to assumptions.

What is Inferences.

400

The person or group who is the target of the communication.

What is Receiver?

400

Questions that cannot be answered "yes" or "no", requiring the sender to provide more information.

What is Open-Ended Questions.

400

What we see and hear, and also what we think we see and hear.

What is Observations.

500

Communication from the receiver back to the sender in reaction to the message as perceived by the receiver.

What is Feedback.

500
Demonstrating an interest and understanding in what is being said through staying focused, asking questions, listening for the main point an listening for the rational behind what is being said.

What is Active Listening.

500

An important component of communication, and critical to the delivery of the message. A personal characteristic that you may need to change.

What is Rate of Speech.