Definitions
Subjective description of who you think you are
What is self-concept
What is thin slicing
The conflict resolution process in which a mutually acceptable third party intervenes in a conflict or dispute to assist parties to improve their relationships, enhance communication, and reach an understanding
What is mediation
The relationship between uncertainty and interpersonal communication
What is to reduce uncertainty by seeking information to explain behaviors
Example of enculturation (evidently described)
What is (anything that involves a person from the same cultural group transmitting information)
Distinctive, transactional form of human communication involving mutual influence, usually for the purpose of managing relationships
What is interpersonal communication
What people believe about themselves often comes true because they expect it to happen
What is self-fulfilling prophecy
Conceptual map used to help identify and organize potential drivers or causes of conflict, opportunities for collaboration, and factors that influence a dispute
What is the Circle of Conflict
Jack: Good morning, Jill. Today is a great day to…
Jill: I know, it’s a great day to go shopping!
What is an interrupting disconfirming response
This percentage of our waking hours is spent communicating with others
What is 80 - 90%
Empathic awareness of thoughts, needs, experiences, personality, emotions, motives, desires, culture, and goals of communication partners while still maintaining your own integrity
What is other-oriented
“If I am late, my apologies, it’s because they had me do something extra at work.”
What is corrective facework
Subjectively see, think, believe, or feel that there is a dispute, but genuine and objective causes are not present
What is unnecessary conflict
Attributing a variety of negative qualities to those you dislike
What is the horn effect
A brief preface to a feedback statement intended to communicate that you do not want the person to think that you do not value or care about him or her, even though you have a negative message to share.
Social classification based on a variety of factors (nationality, religion, language…)
What is ethnicity
Explain the Platinum Rule
What is treat others as you think they would want to be treated
Limit, proscribe, or expand parties’ choices, range of action, or possible outcomes because of access/availability of resources and time
What is structural factors
Encounter a culture that has little in common with one’s own
What is culture shock
Name a key difference between EMC & F-T-F communication
What is…
time-shifting
varying degrees of anonymity
potential for deception
the availability of nonverbal cues
role of the written word, or distance
Theory that language shapes our culture and culture shapes our language.
What is the Sapir-Whorf hypothesis
Listening to achieve a specific outcome or accomplish a task
What is a task-oriented listener
What is…
making initial contact with parties
collecting & analyzing background information
designing a mediation plan
Quadrant 3 of the Johari Window of self disclosure & meaning?
What is hidden area & what you know about yourself that others do not know
Name a universal ethic or moral code and it’s meaning
What is…
law of general beneficence: do not murder, be dishonest, or take things
law of special beneficence: value family members
duties to parent, elders, and ancestors: regard older generation w special honor & esteem
duties to children and posterity: respect the rights of the young
law of justice: human the basic human rights of others
law of good faith and veracity: be honest
law of mercy: compassionate to those less fortunate
law of magnanimity: avoid unnecessary violence