In the chapter on ethics, we discussed Sharon Watkins of Enron, an example of a w....
whistle blower
100
This theory by McGregor concerns how optimistic or pessimistic managers are.
What is Theory X and Theory Y
100
This study showed that most people will be cruel just because an authority figure says to
What is the Milgram experiment
100
This communication style is epitomized by the quiet nerd who is submissive
What is reflective
100
This is self obsession or being in love with onesself. It is a barrier to giving other positive reinforcement.
What is narcissism
200
The theory that simply having someone expect you to behave a certain way causes you to behave that way
What is expectancy theory
200
This thoery by Berne talks about positive reinforcement in the form of mental and physical strokes
What is transactional analysis
200
This communication style involves uptight formal dress, uncomfortable gestures, expression of strong opinions, and perhaps lots of interrupting.
What is directive or director
200
This is thinking your group is better than other groups
What is ethnocentrism
300
This is being made to do un-preferred activities before you are allowed to do preferred ones
What is the Premack Principle
300
According to the USDA MyPlate graphic, what are the two recommendations for how to load your plate?
What is making it 1) half fruits and vegetables, and 2) making them nonwhite fruits and vegetables
300
How often do Gen Y workers need feedback? Seldom, moderately often, or very often
What is very
300
This communication style is epitomized by the class clown
What is emotive
300
This is subtly adopting another person's gestures to make them feel comfy. It starts with an m
What is mirroring
400
This is a drop in internal motivation due to external rewards
What is the over justification effect
400
The book says that, when faced with change, we should do this. The word starts with an S
What is surrender
400
Studies showing that just studying workers can increase productivity. The studies were designed to test the effects of light and ventillation.
What are the Hawthorne studies
400
This is communication without the opportunity for feedback, communication where you cannotask questions or detect nonverbal cues. Example: slydial
What is impersonal
400
This is one of three broad classes of psychological disorders that can result from stress. It involves excessive worry, restlessness, and a heightened state of activation. It is not the fight or flight syndrome
What is anxiety
500
This word means revisiting our problems like a cow re-chewing its cud
What is rumination
500
This theory states that breaking tasks down into small parts and putting people on those tasks, assembly-line style, will increase productivity.
What is Taylor's scientific management theory
500
When verbal and nonverbal communication cues do not match, this type of cue is given more weight
What is noverbal
500
This is communication from someone at one level of a company to a different level of a company
What is vertical
500
If someone visits your office and adjusts the physical environment and workstation to fit your body, they are implementing this