Citizenship Behaviors
Before entering a patient's room, we should always _____
What is knock and/or announce yourself before entering?
These individuals can be PX Champions
What is we are all PX Care Champions?
True or False: Taking out the headphones is an example of NYP Citizenship Behaviors
What is True?
Using the patient's name, making eye contact, and engaging the patient in conversation about non-medical topics are part of this best practice
What is Creating Connections?
Our ID badges should be worn above the ____
What is waist?
The triple A service recovery tool
What is Acknowledge, Amend, Apologize?
At NYP, it is important we greet every person. We should make eye contact within __ feet and smile and greet each other within __ feet.
What is 10? What is 5?
A communication method to address an individual's concerns with important information/explanations while also reassuring them of support
What is the Heart-Head-Heart?
As employees, we always want to ask this question at the end of each encounter to close the loop
What is "Is there anything else I can do for you?"?
Moments that Matter is a Patient Experience marketing tool that creates an opportunity for employees to connect with patients. What are three areas to create a connection with patients throughout our campus?
What is during a PT session, when assisting patient with wayfinding and at Discharge?