Tools
This tool is used to escalate, track, and resolve the Research Bugs Queue.
What is OSC?
Office locations where the ETS team sits.
What are San Francisco, Omaha, Dublin and Bangalore?
This team within GCO to handle Product Operations.
What is ProdOps?
This team’s office is primarily made up of musicians.
What is Carpinteria?
Used to track bug escalations filed by a TES to be reviewed by a TSM.
What is the PORT process?
A JSON-formatted archive file format for logging of a web browser's interaction with a site.
What is a HAR file?
ETS has four main partnerships within LinkedIn.
What are Tier 1 Support, Sales, CSMs, and Engineers?
The approximate number of people on the PTO team.
What is 60?
This team is known for “releasing the spiders”.
What is ETS?
When a significant issue needs to be communicated to internal partners, this is the approved method.
What is a GCO Issue Notice?
These five browsers are used by UAPe to evaluate the desktop environment.
What are Chrome, Firefox, Safari, Edge, and IE?
This team is a hybrid white-glove Tier 2 support team.
What is ETS?
This is one way UAPe adds value to PTO.
What is launching a product with less bugs?
This team’s office does Timely Tea breaks together.
What is Bangalore?
This troubleshooting step fixes most user issues.
What is clearing cache and cookies?
PTO’s primary real time communication tool between teams.
What is Slack?
This team does evaluations to find bugs and offer perspective from members using the product.
What is UAPe?
These three primary roles make up PTO.
What are TES, UAPe, and ETS?
This team is known for it’s use of the taco emoji in the group channel.
What is Omaha?
Jobs scraping from career sites to post on LinkedIn.
What is Job Wrapping?
This new tool is for requesting access to end points.
What is Nuage?
This team troubleshoots issues escalated by Tier 1 and creates PORTs for legitimate escalations.
What is TES?
The month and year when PTO was formed.
What is February 2016?
This team’s office contains the smallest percentage of PTO.
What is Dublin?
The SLAs for @Work and Consumer cases.
What is 48 hours and 72 hours?