Abbreviations
What does the abbrevation "R" mean?
Respiration
The _____ is located at the beginning of a word, and the _____ is at the end of the word
perfixes, suffixes
What is the most important thing to do when communicating with a patient or doctor?
Listening
When you answer the phone, you need to say your name and...?
the name of the place you work at
In soap notes, what a patient tells you is?
subjective
What does the abbrevation "ad lib" stand for ?
freely, at will, as desired
Is the following word part "ambi-" a perfix, word root, and suffix?
perfix
True or False: Communicaton can be nonverbal and verbal?
true
What is the purpose of screening calls?
to determine the purpose of the call
What tme is 5:30 pm on a 24 hour clock?
1730
What is the meaning of the abbrevation "qod"?
every other day
What is the meaning of the perfix "albus-" ?
white
What are the 3 parts of effective communication?
1. Empathy/Sympathy
2. Tact
3. Patience
Besides having a paper and pencil ready, why would you ask the caller for their phone number?
so the doctor can call them back if needed
What is the zone of comfort within a personal space?
18 inches to 4 feet
What is the meaning of the abbrevation "ung" ?
ointment
Break up the following word into word root and suffix "Lithotomy"
Lith(o), otomy
What are some examples of nonverbal communication?
facial expressions, movement, appearance, eye contact, gestures, postures
When putting someone on hold you should..?
ask them if its ok or if they want to leave a message and you'll call them back
Name 1 reason why a medical record should be accurate
- quality
- future care
- reimbursement
- staffing
- research
What is the abbreviation for the word "drops" ?
gtt
Break the following word up into perfix, root, and suffix "Endocarditis"
Endo, cardi(o), itis
Name at least 2 sociocultural barriers in health
Language and nonverbal communication
Health Pactices & Beliefs
Role of Family in making decisions
Patient's knowledge & expectations of Health Care
Culture of Health Care System-obstales
What is it called when a speaker's feelings are expressed through speech ?
Tone of Voice
Stress can cause what type of illnesses?
heart attack, ulcers, arthritis, allergies, and diabetes