Verification
What is the standard PUA closing the call greeting?
Thank you for allowing me to assist you today. Is there anything else I can assist you with? Thank you for calling Arizona Dept. of Economic Security today. There is a brief survey after the call if you have time. Have a wonderful day..goodbye!
Where does the canned statement go?
Resolution Notes
If a claimant skip a week without doing the job search. Will they get paid for that week? How many times can they skip doing the job search?
No
There is no limit
What are the five point verification questions?
social security, full name, date of birth, phone number, and residential address.
If you are adjudicating to allow an issue what are the steps?
Non-monetary screen
Locate the issue to resolve..click the box
Scroll down and locate resolve as non-issue & OK
If claimant is Reg UI where do we notate the call?
Guide
BG01 screen
Section M1
Yes or No? If the caller states that they are calling on behalf of someone else; can we assist?
Yes. Once the claimant has completed the verification question and gives authorization. Also, if power of attorney is listed in documents.
What must be checked when adjudicating to ensure the claimant receives the denial?
Determination box
What must you do every night after your shift?
Log off all systems properly
Sign out of PUA portal
Log Off AZDesktop
True or False? Can the email address be used as one of the five point verifications?
False
What screens do we need to look at in Guide?
BFD1
SIDI
IBIQ
BG01..02..04..W5 W6
Bonus 39..40
Reconsideration request form need to be submitted where?
Offline Adjudication
True or False? Can an agent reset the Username?
False
List what need to be included in the Core Review?
Non-Monetary Issue Review
Application Review LDW: 03/18/2020
Document Review:
*GUIDE *
Onbase:
How far can you back date a claim; if filed on or before 12/27/2020?