Ambiance
What can be sprayed in the steam room and not the sauna periodically during a shift?
Eucalyptus scent can be sprayed in the steam room every 3-4 hours.
What essential are we as Spa Attendants charged to prepare and where?
Water is readily available, without need for guest request, in all public areas of the spa.
Describe the expectation of all public areas in the spa.
All public areas have an extremely fresh, comfortable atmosphere at all times during the spa visit.
If a guest is being belligerent due to dissatisfaction with their service. In what manner should you respond?
Staff within the public areas are exceptionally polite when speaking to guests.
How do we handle our guests footwear after a visit with us at the LP location?
Sandals/Slippers are disposed of discreetly..
What are some of the contributing factors that maintain the tranquility of the Spa as a whole?
The use of sound, light, scent and other visual elements combine to create a distinctive sense of tranquility.
What amenities can the guest expect in the relaxation areas.
Refreshments in addition to water are available in the relaxation areas.
What can our guests expect to find in the showers before and after their relaxing visit with Kohler Water Spa?
Shower products (i.e. shampoo, conditioner, lotion, etc.) are exceptionally luxurious in quality.
In what physical position are you to conduct your tours for guest who have not yet experienced the LP Kohler Waters Spa?
Spa Attendants are to guide their guests side by side to each amenity instead of in front or behind them.
Describe how Guest Services Agents are expected to present themselves in the public areas of the Spa.
All staff encountered, are expected to wear professional, clean and well-fitted uniforms.
What is the standard for how our guests should feel in the LP location in all areas?
There is always a strong sense of calm throughout all public areas of the spa.
Outside of a bag for wet swimsuits, what can every guest expect to find inside their lockers?
Robes and sandals/ slippers are provided and neatly arranged in every guest's locker.
What do we offer guests in the relaxation area aside from magazines to read?
A variety of exception refreshments is provided. Food and beverages are well-stocked and distinctively presented in exceptionally high quality service-ware.
What would be a good follow-up question to ask guest after giving a tour or simply as a routine check-in with a relaxing client?
Is there anything I can assist you with to make your experience more enjoyable?
What is the standard for stocking our lockers in the locker rooms?
Lockers are immaculate and in excellent condition.
Towels are rolled, slippers are placed side by side and a bag for the swim trunks is folded inside the locker.
To maintain a sense of privacy in public areas such as the relaxation area, in what ways can you as a Spa Attendant make a guest feel more secluded?
In the Relaxation Area, there are privacy drapes that can be retracted or drawn to the comfort of a specific guest.
List the hygienic items that guests can expect to find in each locker room.
What has to happen in order for the relaxation area to function properly for our guests?
The relaxation area is exceptionally well attended and promotes a strong sense of comfort.
How're are staff members to conduct themselves in public areas according to Forbes standards?
Staff within the public areas are exceptionally polite when speaking to the guests. Maintaining professionalism, staff comport themselves with discretion and complete respect for the guest's personal space.
What things are Spa Attendant's expected to maintain in the relaxation areas?
Spa Attendants are expected to maintain the integrity and cleanliness of furnishings as well as beverage stations of all public areas.
Give a description of the presentation of relaxation and shower areas in regards to our amenities
Amenities are always plentifully stocked and conveniently and attractively displayed in showers and dressing areas.
What complimentary items can our male patrons expect to receive when entering the locker rooms?
Disposable razors, shaving cream, sanitized hairbrushes and combs, face moisturizer, contact lens solution as well as curling and flat irons.
What can a spa attendant do to maintain a healthy personal appearance to promote a formidable presentation?
The staff is to wear uniforms exceptional in design, style and always of visibly good quality.
If you were to witness a guest throw a used cup on the ground instead of disposing of it into a nearby garbage can? Would you stop them and direct them to go pick up their own trash?
Staff in all public areas are required to maintain a relaxing and calm demeanor. They're also charged with maintaining the cleanliness of all public areas.
Describe the expectation of maintaining cleanliness of all wet areas of Kohler Waters Spa.
Wet facilities are expected to retain an exceptionally clean condition. Free of all linens, foods and in working order.