Basal-IQ
Which CGM does a customer need to use Basal-IQ?
What is G6?
Which CGM does a customer need to use CIQ?
What is G6?
Can you replace needles/syringes individually?
What is No, you must send the customer cartridges to send them needles or syringes?
Which activities can cause rapid battery depletion?
Name 3
What is Using more than 40 units of insulin per day, Screen timeout of 60 secs or longer, interacting with touchscreen for longer than 60 mins per day, letting alerts/alarms/reminders go unacknowledged, using Dexcom G5 or G6 mobile app, TX is in 24-hour search period, Bluetooth setting is ON and connected to Tandem mobile app
Which company ships Tandem rubber doors and screen protectors?
Who is USPS?
What will happen to the DELIVER LATER portion of an extended bolus if Basal-IQ suspends insulin?
What is,
deliver now portion will completely deliver and the deliver later portion will be cancelled
Can you set a Temp Rate when Control-IQ is turned ON?
What is No
When does the Auto Off alarm go off?
What is 30 seconds after the Auto Off alert goes unacknowledged (Auto Off alert will go off after the pump has not been interacted with for the time set in the customer’s pump settings)
Battery jumps is often a symptom of which alert?
Power Source alert
Which Company ships Tandem Products?
Who is UPS?
When will insulin suspend with a Basal-IQ pump?
What is If the 30-min predicted reading is less than 80 mg/dL, if the current reading is 70 mg/dL or less
Can you have sleep activity and exercise activity on at the same time?
What is No?
What alarm will you see immediately after Button Alarm 22?
What is alarm 23A, resume pump alarm.
Which alerts/alarms will you find in the history if the pump died to normal battery depletion?
What is Low Power Alerts 2 & 3 and Shutdown Alarm 12
What can you not include on a Pump RMA?
What are Dexcom Products?
What is one reason insulin will resume with a Basal-IQ pump if it's suspended?
What is If the current CGM reading increased from the previous reading (NADIR)
-if insulin has been suspended for 2 hours in the last 2.5 hours,
-if more than 10 mins of CGM data is missing
What is 1 key differences between Basal-IQ and Control-IQ?
what is ciq adjusts basal to account for high and low bgs,
delivers automatic correction bolus
can not use temp rate, exercise and sleep act., insulin duration is 5 hours,nee weight an tdi
When will an Incomplete Bolus Alert be triggered? How do you prevent it?
What is If the bolus menu has not been exited after 90 seconds. Prevent this by not locking pump until it is on the home screen
How can you tell if the pump is having an Undefined Malfunction?
What is Black screen, Pump is beeping/vibrating every 3 minutes and the LED light is flashing red every 30 s
Where can you check if the customer has Saturday Delivery available?
What is the UPS website?
under Calculate Shipping Time & Cost
Name 2 things you will see if Basal-IQ is suspending insulin?
What is Red S next to the insulin gauge,
-bottom half of the gray diamond under the battery gauge is shaded red,
-red bar on the CGM graph
What does the following symbol indicate?
Automatic correction bolus is being delivered
How do you prime the tubing for air bubbles?
what is 1.Go to Load > Fill Tubing > Fill on existing cartridge
When will you replace a pump for Data Error Alert 4?
If the Personal Profile settings have been erased
What is the zipcode Tandem Ships from?
What is 92121?