Basal-IQ
This CGM type is needed in order to use Basal-IQ.
What is G6?
The CGM type is needed in order to use Control-IQ.
What is G6?
This is the replacement product you would send when a customer had needle/syringe issues.
What are replacement cartridges?
These activities cause faster battery depletion. (Name 3)
What is Using more than 40 units of insulin per day, Screen timeout of 60 secs or longer, interacting with touchscreen for longer than 60 mins per day, letting alerts/alarms/reminders go unacknowledged, using Dexcom G5 or G6 mobile app, TX is in 24-hour search period, Bluetooth setting is ON and connected to Tandem mobile app?
This shipping method is used to send rubber doors and screen protectors.
Who is USPS?
This will happen to the DELIVER LATER portion of an extended bolus if Basal-IQ suspends insulin.
What is deliver now portion will completely deliver and the deliver later portion will be cancelled?
This basal adjustment cannot be set up when Control-IQ is turned ON.
What is Temp Rate?
This causes the Auto Off alarm to go off.
What is 30 seconds after the Auto Off alert goes unacknowledged (Auto Off alert will go off after the pump has not been interacted with for the time set in the customer’s pump settings)?
Battery jumps is often a symptom of this alert.
What is Power Source alert?
This company ships most Tandem Products.
Who is UPS?
This is when insulin suspends with a Basal-IQ pump.
What is when the 30-min predicted reading is less than 80 mg/dL, if the current reading is 70 mg/dL or less?
These 2 Control-IQ activities cannot be active at the same time.
What are Sleep Mode and Exercise Mode?
You will see this alarm immediately after Button Alarm 22.
What is alarm 23A, resume pump alarm?
These alerts/alarms will be found in the history if the pump died to normal battery depletion.
What are Low Power Alerts 2 & 3 and Shutdown Alarm 12?
You cannot include these products in a pump RMA.
What are Dexcom Products?
This is one reason insulin will resume with a Basal-IQ pump if it's suspended.
What is If the current CGM reading increased from the previous reading (NADIR)
-if insulin has been suspended for 2 hours in the last 2.5 hours,
-if more than 10 mins of CGM data is missing?
These are key differences between Basal-IQ and Control-IQ. (Name 1)
What are CIQ adjusts basal to account for high and low BGs
delivers automatic correction bolus
can not use temp rate, exercise and sleep activity, insulin duration is 5 hours, need weight and TDI?
This causes an Incomplete Bolus Alert be triggered. This is how you prevent it.
What is If the bolus menu has not been exited after 90 seconds. Prevent this by not locking pump until it is on the home screen
This is how you can tell if the pump is having an Undefined Malfunction.
What are Black screen, Pump is beeping/vibrating every 3 minutes and the LED light is flashing red every 30 seconds?
You can check here to see if the customer has Saturday Delivery available.
What is the UPS website?
under Calculate Shipping Time & Cost
These are 2 things you will see if Basal-IQ is suspending insulin.
What is a Red S next to the insulin gauge?
What is the bottom half of the gray diamond under the battery gauge is shaded red?
What is a red bar on the CGM graph?
An automatic correction bolus will not deliver if this has been delivered in the last hour.
What is any food/correction bolus?
This is how you prime the tubing for air bubbles.
What is Load > Fill Tubing > Fill on existing cartridge?
You would replace a pump for Data Error Alert 4 if this occurs.
What are the Personal Profile settings being erased?
This is the zip code Tandem Ships from.
What is 92121?