Deadline Dash
This date is the deadline by which members must select their 2027 plan and make the required payment for coverage beginning January 1, 2027.
What is December 23, 2026?
This legal language must be provided at the completion of every plan shop in HIX before submitting the enrollment.
What is the Terms and Conditions legal skinny?
Members can access their Preliminary Eligibility and Final Renewal Notices through this online Health Connector resource.
What is the Member Portal?
Health Connector agents are prohibited from accepting this type of payment information or processing member payments directly over the phone.
What are bank account and routing information, or credit/debit card payments?
Also acceptable: What is none/no payment information?
When a member misses their first binder payment deadline, their enrollment remains in this status in the Member Portal during the grace period to allow for another opportunity to pay the full amount owed.
What is Awaiting Payment?
This HIX shopping option is appropriate when some household members want health coverage while others want dental coverage.
What is Health and Dental Plans?
This notice informs existing members of their upcoming-year eligibility and the plan they will have if no changes are made before December 23, 2026.
What is the Final Renewal Notice?
When AutoPay is set to this option, the updated premium amount is automatically withdrawn without requiring the member to manually change their payment amount.
What is the current balance or premium amount?
To shop for a 2026 health plan during Open Enrollment for 2027, existing established Health Connector members will still require this type of event.
What is a Qualifying Life Event (QLE)?
Reminder: Open Enrollment is for coverage for the new year. To select a health plan to be covered in the current year, they will still need an SEP.
These five considerations help members compare available health plans and choose coverage that meets their needs.
What are premium amounts, covered services, out-of-pocket costs, provider networks, and prescription/treatment coverage?
When a member receives a notice showing changes to their upcoming coverage, agents should review these three areas before providing guidance.
What are the member's current application information, upcoming-year eligibility results, and any outstanding RFI requirements?
When an enrolled member has started coverage but has not received their insurance card, agents should check this HIX location for the carrier-assigned identification number before offering a carrier transfer if it is unavailable.
What is Coverage Details for the Insurer Assigned Policy ID?