PureFlix Website
Browse All Genres
Where can members access Romance, PF Kids, etc?
A faith based streaming service
What is PureFlix?
Open, Resolved, Closed
What are Statuses of a ticket?
Paper Airplane Icon
Where can you find your group/team discussions
Expected CSAT % for MSR 1 Phones
What is 85% or higher?
Coming Soon Feed
Where can members find what is Coming Soon?
Life Time Membership
What is a plan that we no longer offer
Bonus: A member paid $1000 dollars for this plan
Phones/Chats/Emails
What are the Freshdesk sources?
Bubble Icon
Where can you directly communicate with another rep. AKA - Direct Messages?
Time Clocking System
What is PayChex Flex?
The year PureFlix (the streaming service) was founded
When is 2015?
Canned Response
What is an email short cut?
Contextual Discussions
What are discussions are used for specific ticket questions? AKA - @discussion
30 seconds or less
What is Chat first response time?
$7.99 monthly and $69.99 annually
What is PureFlix's current pricing?
PureFlix CEO
Who is Bill Abbot?
Multiple Tickets Added Together
What is Merging Tickets?
Should be checked daily
What is Fresh Connect?
7 Minutes
What is Tier 1 talk time?
Head & Shoulders Icon
Where can members located Account Information, Recently Viewed, Etc.?
The founders of PureFlix
Who is Michael Scott, David A.R. White and Russell Wolfe?
[First] - Second
What is the format for the subject of a ticket?
Bonus: [First] - Second - Third (only used for Device Issue)
MSR Updates (DO NOT REPLY)
Where can you go to find updates concerning the contact center?
Viewing
What is anything viewed after the viewing grace period?
Bonus: Greater than one hour, after viewing grace (2days)