INGREDIENTS
CONTACT CENTER 101
PURINA HISTORY
SOP INQUIRIES
SOP COMPLAINTS
100
The percentage of foods that are made in Purina's own plants
What is 99?
100
The number of 24-7 contact centers located in Florida
What is two?
100
This city, famous for the Gateway Arch, is where Purina's headquarters are located
What is St. Louis?
100
The code you use when the customer asks where Purina gets its ingredients from
What is IINGRED?
100
The code you use when a consumer is unable to register on one of Purina's websites?
What is CWEBFUNC?
200
Purina's pet feeding philosophy that consumers are encouraged to follow
What is feeding your pet's true nature?
200
Locking your computer, not using your cell phone while on the floor & avoiding unauthorized websites are necessary measures in order to maintain this certification
What is PCI?
200
This is the company of which Purina is a subsidiary
What is Nestle?
200
The code you use when the customer asks if their dog will get sick after eating their cat's food
What is IINGEST?
200
The subject code that is used when a consumer says their product is infested with moths
What is CGRAINBASED?
300
An external source of lamb for Purina, this county made up of islands is located east of Australia
What is New Zealand?
300
The 3-letter code that should be present in any status I select in the TC+ timekeeping system
What is NHT?
300
This is what NPPC stands for
What is Nestle Purina Petcare Company?
300
The code you use when the consumer asks for a food sample for the puppy they are getting next month
What is ISAMPLE?
300
The subject code you use when the consumer says their dog is refusing to eat Purina One?
What is CCHANGE?
400
A shiny coat is the result of your pet ingesting this nutrient
What is protein?
400
Examples of this would include being late, leaving early, and being absent
What is an attendance occurrence?
400
The manager of Purina's Office of Consumer Affairs
Who is Terri?
400
The code you use when a customer asks if their Fancy Feast can is recyclable
What is IPKGDES?
400
The code you use when a consumer says they found a bone in their can of Fancy Feast
What is CWETBONE?
500
Your pet's synthesization of these is helped by ingestion of menadione sodium bisulfite
What are body proteins?
500
The maximum number of occurrences you can have within a 60-day period
What is four?
500
The year in which Purina was founded
What is 1894?
500
The code you use when a consumer asks where Beggin' Strips are made
What is IZMISC?
500
The code you use when a consumer says their bag of Dog Chow appears to be a lighter shade than normal
What is CPCOLOR?