Who is in charge?
Overall impression gathered from information that is seen, heard and experienced by customers who encounter a business.
company brand or company culture
Company brand
To fill in a store's supply or inventory as it runs low.
allocation or replenishment
Replenishment
Physical goods that customers purchase.
products or services
Products
Offers customers several channels to shop but not systemically connected to each other
multichannel retailing or omni channel retailing
Multichannel retailing
What is the term that describes distributing merchandise from the manufacturer to a retailers locations?
allocation or innovation
Allocation
A single store or a small, regional chain.
independent or franchise
Independent
The time an item remains usable or fit for consumption.
inventory or shelf life
Shelf life
Intangible (cannot be touched) items that can be purchased.
services or products
Services
Offers customers unlimited combined channels vs a limited selection of channels to buy products.
multichannel retailing or omni channel retailing
Omnichannel retailing
Showing that you are interested in what is being said.
closed ended questions or active listening
Active listening
A business owned by shareholders through publicly traded stocks.
corporation or private company
Corporation
A question that cannot be answered yes or no
is : Open ended or Close ended
Opened ended
Buys larger quantities of products directly from a manufacturer and then sells smaller amounts to different retailers is:
Wholesaler or Retail
Wholesaler
Which of the following holds large quantities of product that are later sent either to retail locations or directly to the customer?
distribution center or manufacturer
Distribution center
What is the term for reducing the price of an item in order to encourage sales?
margin or markdown
Markdown
Ownership is limited to a single or small number of owner investors.
franchise or private company
Private company
The total of all sales divided by the number of transactions.
Units per transactions or average sales
Average sales
Produces finished products
wholesaler or manufacturer
Manufacturer
Products that are sitting on shelves or in a stockroom **that are NOT making money.
on hand inventory or allocation
On hand inventory
This number of transactions does not include dollar amount or total items sold.
total transactions or average sale
Total transactions
A license granted to another entity to retail a company's products/services.
franchise or independent
Franchise
An interconnected system of approaches designed to meet the goal of retail
retail ecosystem or multi channel
Retail ecosystem
The majority of retailers are:
corporations or independent
Independent
What is the path through which a product travels from its creation to when it reaches the customer?
wholesaler or distribution channel
Distribution channel
What kinds of things does a manufacturer produce
service or finished products
Finished products