Equipment
Dehumidifiers will be invoiced based upon what?
On the pint-requirements per IICRC recommendations.
Content Protection is meant to provide a covering for surfaces or items while work is ongoing. This line item is commonly used to protect cabinets, appliances, wood floors and other items within the home from contamination. What line item am I?
Cover & Protect w/Plastic During
If drying goes beyond the expected dry out period, what does the vendor need to do for additional run time approval?
A status note labeled “Extended dry out” needs to be placed in Claims Connect listing the remaining equipment on-site and what remaining items are being dried.
Name at least three of the required photos a PV must submit at job completion:
Front elevation of the home
• At least 2 overview photographs of each affected room, from at least 2 opposing
points-of-view
• Overview of equipment being utilized while on-site
• Meaningful close-up of damaged items
• Pre-existing content damage
• Pre and Post Demolition
A PV completed the majority of demo on Juneteeth. Do they get afterhours charges?
After Hour Charges: Outside of normal business hours includes Monday - Friday after 5PM until 8:00 AM, Saturday, Sunday, and Customer recognized holidays (New Year’s Day, Martin Luther King Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day After Thanksgiving, Christmas Day)
This will not be reimbursed on invoices, even if utilized on the job.
Excessively large equipment
It is expected that ____________ is utilized on all jobs, as required. In addition, __________ are often prudent when exposing customer contents and or living areas to conditions in a restoration environment.
Containment Barriers and Contents Protection
25SF or more of what triggers an immediate call into the mit unit?
Mold (aka a funglicious situation)
Name three triggers for a call into the mit unit on a CAT 1 loss:
• Loss involves a townhome or condo
• Home is built prior to 1978 and Lead and/or Asbestos is involved (Calls will still be
received for states that have more stringent regulations)
• Mold is found in excess of 25 sq. ft. – If mold is 25 sq. ft. or less, place an air scrubber
and demo/clean the affected area (Excludes NY due to regulations)
• Loss involves a sump pump, ground water or any indication that water infiltrated from
an outside source
• Losses resulting from freezing and/or heat was not maintained
• Any Unknown Sources of water
What are our hours of operation?
Monday through Friday
HOURS: 7:00 AM – 7:00 PM CST
Saturday - HOURS: 7:00 AM – 6:30 PM CST
Drying equipment placed in unconditioned spaces will...
...not be considered unless utilized with proper drying chambers. Before placing equipment in an unconditioned space, you must receive authorization from a CRS.
Decontaminate Equipment, Heavy
What is allowed for extraction equipment on CAT 3 losses?
Cuts on me should be plumb and level.
When performing drywall removal, cuts should be plumb and level. Generally, removal at the 2’ or 4’ level (as appropriate) facilitates easier repair during reconstruction. When removing drywall at higher levels on a wall and when possible; cut the drywall at a minimum of 6” below the seam of the ceiling to avoid damaging the ceiling plane and unnecessary tape joint and/or ceiling repairs.
If stabilization is requested based on coverage concerns, you are required to contact the mitigation unit _______ unless directed otherwise until coverage is determined.
Every day
Status calls are no longer required on ongoing jobs, however, there are 13 triggers for an immediate call into the mit unit. Name 5 of them.
• Asbestos concerns
• Discovery of mold during demo over 25 sq. ft. (except Florida, New York and Texas)
• Customer delays mitigation
• Customer is not able to provide / unwilling to provide access for equipment monitoring
• Customer is turning off equipment
• Sub-contractor pre-approval with an estimated cost of services
• Continued water infiltration
• Surface or subsurface ground water
• Evidence of repeated seepage
• Failure to maintain adequate heat
• Unknown origin of water
• Any undue solicitation or guidance from policyholder to expand scope or nature or services provided
• Any conduct by the policyholder that is deemed detrimental to the mitigation process or
personnel including, but not limited to, verbal or other abuse and threats
Equipment billing may be subject to a reduction based off the last known moisture content readings IF
ANY monitoring days are missed during the drying period without prior authorization from the WMU
Supervisor charges are permitted on mitigation estimates in what situations?
Never. Supervisor charges are not permitted on a water mitigation estimate.
If a granite, marble or other stone countertops must be removed, what must the vendor do?
They must solicit the assistance of a professional countertop/cabinet installer and invoice for services rendered. You must call to review this procedure with the WMU to ensure every precaution is being taken to avoid breaking the countertop upon removal.
A declined assignment is defined as when your office cannot accept an assignment due to inability to meet SLA requirements, insufficient capacity to handle the assignment, or other reasons that are not caused by the customer.
To decline an assignment, click ___________ within Claims Connect
Assignment Declined
For mold remediation jobs, what specific cleaning charge the PV should be billing?
• Wipe Ceiling, Wipe Floor, Wipe Walls. Medium should be used unless otherwise directed by an IH
Desiccant dehumidifiers require pre-approval from the WMU before they are placed on any loss. True or false?
False (kind of) The guidelines state: Low Grain Refrigerant (LGR) dehumidifiers should be used on all mitigation jobs and invoiced accordingly. Desiccant dehumidifier sizing should be based on the number of air exchanges, and not by the size the of desiccant used. Excessively large equipment will not be reimbursed on invoices, even if utilized.
Post demo cleaning charges are allowable on CAT 1 and 2 losses. True or false?
False: Final Cleaning, Post-Construction Cleanup, or Vacuuming charges should not be included in any estimate unless the cleaning was related to the original damage (As opposed to at the end of the job). CoreLogic line items already include supporting event time for clean up of materials during and after demolition.
What must the vendor do if there is movement from one category to another after the initial call?
In all instances of any Category identification and/or movement from one category to another, supporting documentation and photo’s need to exist within the Mobile Claims estimate.
All _______ and __________ in the area of damage should be included within the CoreLogic Diagram.
Openings and Obstructions - All openings and obstructions in the area of damage should be included within the CoreLogic Diagram. Openings include doors, windows and pass through. Large obstructions such as rows of cabinetry and bathtubs should also be depicted on the diagram.
No: Adjoining walls that have been removed should not have charges for both rooms