True or False
TRUE OR FALSE
You MUST give your social security number over the phone in order to book a ride
FALSE
You should NEVER give out your full social security number over the phone
What are some examples of information you should provide in order to book a ride
Pick up location
Drop off location
Name and Client number
What is the name of the app that allows you to book and schedule PVTA rides on your mobile device
Valley Connect
True or False
You canNOT bring a service animal onto the PVTA
FALSE
Yes you absolutely can bring a service animal onto the PVTA
Please explain the "No Earlier Than and No Later Than" scheduling option
They are alternate scheduling options offered by PVTA that allows passengers to have more control over the
True or False
Clients with higher than usual no shows (Not showing up for your PVTA without canceling ahead of time) have a higher chance of having their services suspended
TRUE
Life happens. If you cannot show up to your appointment, please make sure you call ahead of time (at least an hour before hand)