PYAR
Enables a customer to make a minimum payment on their utility bill to prevent disconnection.
What is a Payment Arrangement.
B001
What is a bill
Earn 3 per year.
Late Fee Allowance.
Up to 2 business days before their next due date.
What is a Hardship extension.
AV, BLVD, RD, SQ, PW
What is Address Abbreviations.
Past Due Balance, Payment Amounts, Due Date of the PYAR, and Payment Methods and Times.
What is Information to include for ALL payment arrangements.
Types of documents in the Query.
B001, B003, and B100.
Bill can include reminder for previously mailed document.
What is Cutoff Notice reminder.
Fosters growth and economic stability.
What is CSA.
Update your name, add a form of ID to your account, add someone to your account, or ensure your information is kept up to date.
What is reasons to send an RSA.
4 business days after the avoid disconnect date.
What is the due date for the payment arrangement.
Going over a customer's usage, balance forward, and consumption summary.
What is Bill Breakdown.
Upon request T2 might be able to provide it.
What is the reason for meter estimation.
Generally, for seniors or people on a fixed income.
What is Delayed Billing or Net due date.
C01, C02, C07, C10, C11, and C12.
What is C-orders we "care" about in service order exceptions tab.
$3-$5
What is the amount we round up for the payment arrangement and avoid disconnect amount.
Fee of $1.50 applies.
What is the fee for using the PayItToday Barcode.
For remaining number of payments or remaining balance escalate to T2.
What is DEFB.
Allowing us to communicate with customers who aren't fluent in English.
What is Propio (language Line).
What you give a customer who wants their property surveyed.
What is the phone number for City of Memphis (311).
One part PYAR available.
Check doc query for bill prior to the bill listed in CIS, determine cutoff notice date, and advise of CB date.
What is the red flag #2 -Avoid disconnect boxes are blank –doesn’t mean account is secure
(901)867-2620
What is Arlington Sewer and Solid Waste phone #.
Once that “down payment” has been used up, they would be informed how much is needed to keep their services on.
What is Prepay.
Paying for food, Transportation, Insurance, and finding housing.
What is services 211 or United Way offers.