Story of PZM
The person who had a negative moving experience, prompting the creation of Pink Zebra Moving
Who is Ron's Mother-in-Law
How a customer feels before, during, or after
What is Customer Experience
A pillar of PZM Customer Experience that happens the night before the move
What is the Surprise Dinner
Pink striped mascot of PZM
Who is Zeke?
Professional baseball team reinventing the game of baseball by making it FUN
A personalized box of goodies left behind at the move
What is the surprise box
To disrupt the moving industry by delivering a better, more positive, customer experience
What is the purpose of PZM?
The difference between Customer Experience and Customer Service
What is proactive vs reactive
This is played during the move to help the interaction between the customer and the movers
What is the PZM happy playlist
The place where Ron was when he came up with the zebra striped truck
What is The Keys
A herd of Zebras
What is a Dazzle
What is "The Show"
The place where PZM started
The owner of the Savannah Bananas that is a key player in the CX industry
Who is Jesse Cole
In person, by mail, email/text, phone, gifts, video
What are the 6 ways of communication