Yelp Waitlist
Explain the auto-removal feature and how it works.
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One of the most important tool we use to train and build consistency across our company.
Spec of the Moment
What is the ONE thing that most restaurants do wrong?
Seat too evenly across the building
Servers should NOT be sat evenly, they should be sat based on _________.
READINESS!
Who was the winner of the 2026 masters?
Rory Mcllroy
What percentage of Seating Conversion and Quote Accuracy is deemed "good"?
•90% + Seating conversion
•85-90% quote accuracy
What store was the most recent spec of the moment winner?
What is the Golden Rule of restaurant seating?
Fill the restaurant in order of visibility. Guests walking in should see activity, people eating, and energy.
What is a dead table?
•One lonely table in a corner
•A single table surrounded by empty seats
what is the most visited country in the world?
France
What metric is the most important performance indicator?
Seating conversion!
Name the 3 reasons why "Spec of the Moment" matters
Buy In, Accountability, and Set Standards
What are the 3 seating zones?
1. Energy Zone (bar tables, main walkway, etc.)
2. Dining Zone (quieter, deeper into dining room, families)
3. Premium Zone ( booths, views, corners, big check tables)
What is the "Accordion Close"?
When the volume drops, the restaurant shrinks inward again!
This is where employees go to scream and cry.
What is the walk-in cooler.
What is the metric to know if your hosts are using Yelp Host correctly?
High conversion + strong quoting = Hosts are using yelp correctly
What are the 4 steps of success for learning from a Spec of the Moment?
Review Information
Make the Product
Train your team
In real time
Explain why it is important to close sections instead of letting a server have an open restaurant for seating.
Makes the room feel full and guests get better service and experience when tables are seated closer to each other.
Why should you build the room outward from the bar and what is that strategy called?
"The Bar Gravity Strategy"
•The bar is the loudest, most energetic part of the restaurant.
•Creates conversation, laughter, glasses clinking, TV’s, movement
•When guests sit near that energy, they feel like they’re a part of something.
•Energy spreads outward.
What is the unofficial safe food order for picky adults?
what is chicken tenders?
Explain how you can make better use of Yelp Host stand at your specific location.
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What is the KM's, GM's and your team's responsibility in regards to executing the spec of the moment?
Your KM is responsible for training and holding the standard, your team is responsible for executing it correctly and it’s your job, as GMs, to make sure it’s a daily priority.
Alcohol sales are ___% higher near the bar
18%
List the 5 locations of host prioritization when seating in order from first to last.
1.Bar Rail – Do you want to sit at the bar with “______” for lunch or can I get you a table?
2.Bar High Tops
3.Tables within sightline of the bar
4.Front Dining Room
5.Middle Dining Room
6.Back Dining Room
This phrase means everything is going wrong.
what is "I'm in the weeds"