Where Can I Find...
This is where you would go to pull the title/public record of a property.
What is "SiteXPro?"
Not an apology.
What is "unfortunately?"
The thing we should avoid on as many calls as possible.
What is a hold?
Who is "Nancy Friedman?"
Trinity began as this type of company.
What is an "HVAC" company?
This is where you would go to find availability for the upcoming week.
What is the "Booking Grid?"
The speed at which apologies should be delivered.
What is "immediately?"
The maximum amount of time we should spend in wrap-up for Inboud Field Marketing calls.
What is "3 minutes?"
The amount of time that schedules shift by.
What is "30 minutes?"
Trinity Solar's motto.
What is "Energy with Integrity?"
This is where we claim credit for setting appointments.
What is the "Telemarketer" field?
A generic term that refers to personal occurrences which require an empathetic response.
What are "Life Events?"
These appointments are confirmed as of the 17th of March 2025.
What is a "Next Day" appointment?
What is "Maryland?"
The Vice President of the Contact Center.
Who is "Laura Clifford?"
The last thing that should be edited on a New Lead.
What is the "(Lead) Status?"
This would certainly be worse than replying with empathy.
What is "saying nothing?"
In addition to the request submitted through Paycom, agents are expected to do this to receive approval on Paid Time Off.
What is "email Contact Center Attendance?"
A unique set of numbers which is used to identify each logged call.
What is the "Master ID?"
The most common roof type with which we work.
What are "Asphalt Shingles?"
The Dialer Status that should be suppressed after successfully rescheduling an appointment.
What is "At Dialer?"
Both ways in which a customer might be dissatisfied with Trinity Solar.
What is "factual or perceived?"
The telephone number (Called the Bypass Line) dialed if we will be tardy or absent.
What is " +1 (848) 220-9014"?
Permits Trinity Solar require before installation
Electrical permit, building permit and solar photovoltaic
What type of solar panels does Trinity offer?
What are "Hanwah (QCell) Panels?"