Essendant Systems
The format you use when adding additional information is
Facility Code - Carrier - Issue
The are Essendant brands are
Gen, Windsoft, Boardwalk, Boardwalk Green
They are not eligible for samples
TR Customers
The metric and goal for following your schedule
Adherence 91%
The area you select when there is a service failure
Subtype
The top selling category for JanSan
Towel & Tissue
The approver for a sample being pulled from stock that is $101-$1000
DSM
This customer sends several truckload orders and they must be transferred to the Manual team.
SupplyOne
This is created for all new emails and phone calls
An SR
These are more expensive than the brown towels
White or Bleached
It doesn't matter how the order ships, as long as the orders are shipping to the customer and processed before the cut off.
Freight Bracketing
The number you call when reporting same day time off.
847.627.7659
The importance of reviewing these daily to ensure adequate follow up to our customers
Pended Emails
The first folded towel designed
The shipment screen that includes a list of all orders that bracketed together to determine the customers freight charge for their orders
F9 Shipment Screen
The first steps to take when you have a system issue
Troubleshooting Steps
The proper way to transfer a CID in CXOne is to ensure the status is.
Open or New
The dispensers that are free or low cost that only take the MFG towel is known as what system
Proprietary
The location where Customers and Care can find the how-to videos/documents for Empower Central
Empower Central, Support and Training
This was created and shared with you to help build a better experience for our Customers.
Customer Care Vision Statement