Backroom
According to Replenishment Quick Note, how often should replenishment be done? How many units should be replenished and how should they be processed?
Daily. Use a replenishment bakers rack to pull all items out of location and then replenish the items on the sales floor, one department at a time.
What impacts schedule ACCURACY and schedule EFFECTIVENESS?
1. Accuracy measures what a given store schedules for each position versus what is budgeted in system. Scheduling lower or higher the amount of people called for impacts accuracy
2. Effectiveness measures what was actually worked versus what is budgeted in system. Call outs have a big impact on this
What are the 5 steps of Time?
Prepare, Unload, Process, Replenish, Backstock
What is paperwork expectation for services? Are there any exceptions throughout the various departments?
1. Service form filled out by team, including scope of work being completed
2. If NSPP, NSPP authorization number (begins with two letters) should be filled in under NSPP section
3. Barcode sheet attached to service form with service being completed circled or highlighted
4. Receipt attached
5. Exceptions: golf uses At Your Service that combines barcode sheet and service sheet AND paperwork not required for GLOVE STEAMS unless customer is leaving glove with us. Bikes MUST use the app every time.
What is the name of this PROCESS that removes merchandise not present in store from your physical inventory on hands when the reason for it is unknown?
Not known theft
How should shoes in Footwear stockrooms be organized?
Categories should reflect how they flow on the sales floor. RFID venders should be separated from non-RFID venders. Size from smallest to largest by brand, gender, style and size.
What is "badging" in Legion? What is the correct number of "badges" a teammate should have?
1. Badging indicates which departments the teammate is trained in and able to work shifts
2. There no limit, but the number should be kept as low as possible (2-3) to maximize Legion's algorithm to create an effective schedule
How should you process Apparel freight
Use processing bar for MES merch, z rack for non-MES merch. Utilize belt to sensor and minimize footsteps. Use consistent team and have a runner, while others process and fold. Use bakers rack to organize folds. Price before it leaves the stockroom.
What is the process for Sold Hold and Delivery Assembly orders? Discuss both processes
1. Sold Hold- customer is purchasing now, but picking up later. Three receipts printed out, one for customer, one for sold hold sheet that goes in Logistics Binder, one gets attached to the item on hold along with a pink Sold/Hold sticker with all customer/merchandise details. Paperwork placed in pending section of Logistics Binder.
2. Delivery Assembly- customer is purchasing now, but the merchandise will be delivered/assembled by a third party vendor. Three receipts printed out, one for customer, one for delivery assembly paperwork in Logistics Binder, one gets attached to the item secured with green tape with customers last name and order number. Paperwork placed in pending section of Logistics Binder.
3. When items are picked up, Head Coach must verify customer information to the order, then both head coach and customer sign the forms (either sold hold or delivery assembly). Receipt and sticker or tape from the merchandise gets put onto the original paperwork. After paperwork is fully completed, it gets moved to completed section of Logistics Binder.
What are the current brands included on RFID Cycle Counts for Apparel and Footwear?
Apparel- Nike, Jordan, UA, Adidas, Vertical Brands
Footwear- Nike, Jordan, UA, Hoka, On, Adidas
For replenishment, how do items generate on this?
Based on items located in stock it compared to their actual on hands. Anytime an item is sold.
How many hours are budgeted weekly for the Administrative Assistant Position?
20 hours
What is the goal for cartons per labor hour
We receive payroll for 12 CPLH. We must be extremely efficient.
What is the best way to minimize shrink?
Teammate awareness and Athlete engagement
For the new Directed Audit feature in Stock It, what triggers audits to populate on that list?
1. Items marked as NOT FOUND when doing replenishment
2. Items marked as NOT FOUND when doing shoe runner
3. Pick Declines on Omni when you select NOT FOUND
In calculating SFS and BOPS execution, which component is weighted higher, productivity or fulfillment?
Fulfillment=.64 of execution, Productivity is .36 of execution
What three things have the biggest impact on Legion creating an effective schedule with minimal "open shifts" to fill after generating?
1. Overall staffing head count
2. Full time-Part time ratio
3. Team Availability
What signage is used during the Time Process
Floor ready / Backstock signs on all fixtures
Department placards for staging pallets during unload - very valuable for new Teammates
What is the documentation requirement when sending Fed Ex to a PERSONAL name and address?
An extra fed ex label must be printed and signed/dated by manager documenting reason why, then filed in Fed Ex Exception Tab within Receiving Files Cabinet
What are the resource / site should be used to verify weekly RFID apparel and footwear cycle count results? What are these used for?
1. Inventory Hub - Review missing items and ensure all items are scanned.
What items should never be stored in a storage trailer? What needs to occur each week for all off site locations and trailers?
No apparel, footwear, small hardlines - Only bulk items and fixtures.
Weekly stock-it audits. Need to have a game camera in all off sites and check the battery weekly.
What are the 4 resources that need to be used when scheduling SALES SUPPORT (operations) for a given week?
1. Truck Schedule
2. WFM Drivers Report
3. Time Labor Planner
4. Sales Prep Planning Calendar
Explain how to use the time board
Goals should be prefilled in black, and results should be red or green. Use Time Scoreboard worksheet to calculate results and add to the board.
To get full points for the THREE questions in OFFICE related to INVENTORY ADJUSTMENT BINDER (Not Known Theft, Known Theft, and MOS, what are the requirements?
Store has filled out logs for each of the three processes for every week for the last six months: MOS, Known Theft, Not Known. Each week's logs must be filed within that fiscal week # tab. All logs must be signed by manager.
How should MIA's be cleared and when?
If the item is not found it needs a not known theft adjustment. If it is found it needs to be canned in the app to remove it from the MIA list and allow it to be ordered. This need to be complete weekly.