Platform
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What is Q2 Config
This is the table you would change when user's are having issues enrolling in bill pay
What is the Third-Party Data table
A user is having issues with microdeposits. What were they trying to do?
What is link an external account
You are needing to see where an error occurred during a user's session. Where would you go?
What is QTools
These are the three bill pay vendors
What is iPay, Checkfree, and FIS
In an Account's Details, 'Available Balance' is an example of a what?
What is HADE
This is the fundamental difference between mRDC and RDC
What is RDC is on desktop, mRDC is mobile
This dashboard is only available for Corporate Banking
What is Policy Dashboard
This is where you would go when you are needing to some guidance on a topic
What is Confluence
This is what users accept when accessing any feature for the first time
What are disclaimers
Alert me when an external transfer is authorized' is an example of what?
What is Security Alert
Autoenrollment forms live where
What is the Wedge
ACH Transactions are officially processed once the CSR does this
What is run the Process Wizard
This is where you go when obtaining credentials for logging in to Q2 Central
What is IDX
This is what is needed when a feature an FI wants is not supported currently
What is an RFQ
What is the name of the table you use when determining if a feature is an SSO?
What is Navigation Nodes
These are the three connections used with Intuit products
Web Connect, Express Web Connect, Direct Connect
If a report does not live in Q2 Central, the CSR must do this
Request a custom report
There is a major event going on. Where do you go to see if the alerts are aging out?
What is Q2 Slab
This is the team responsible for working high priority cases
What is RRT (Rapid Response Team)
HQ logs live in which drive within the Host Data Box
What is E Drive
These are crucial for troubleshooting Intuit cases
This is how CSRs can communicate with end-users in online banking
What is Secure Messages
You know where the logs live, but you are not wanting to sift through multiple logs in the folder. What do you use?
What is Astrogrep
This is created when a service seems to be not working for multiple users across multiple FI's.
What is an MI