Turnover/ Productivity
What 3 things are you losing financially when you have high turnover:
1. COGS - food mistakes
2. Training hours
3. Cost of recruiting/hiring
Two reasons you need to be checking in your deliveries?
1. Refuse outdated/unacceptable product
2. Mispicks
3. Missing items
Only 1 out of ____ customers will complain
26
What was Justin's key to getting a large turnout for his community events?
Network of who you donate to.
What are 3 of the 6 reasons that Heather gave for why team accountability is so important in your store?
Improves communication
Improves Teams Collaboration
Promotes Ownership
Reduces Conflict
Ensures High Transparency
Forecast Errors
Bailee trains her team to use _______________ Vision.
peripheral
How should you organize your order guide?
Sheet to shelf
As the GM - name 3 ways you need to put in the work to support your community?
1. Pound the pavement
2. Wow your guests - get to know them and go above and beyond
3. School sponsorships
4. Local events & business involvement
5. Host chamber events
Martina stressed the importance of this one action in her store that helps always keeps her staff on her toes.
Constant Change.
Hot food should be held above ___ and cold food should be below____.
135 & 41
Name 3 ways to reduce turnover:
1. Recognize & Reward
2. Growth opportunities
3. Invest in High performers growth
4. Pay
5. Flexible, work life balance
What should your weekly par be?
3/4 2/5 3/6 3/5
6
What was Michael's best tip for building community trust?
Build up and take care of your regulars.
What percentage of people did Mikala say that they choose to watch the big game out of the house?
66%
What is the key aspect that Heather stated of accountability?
Owning your own mistakes.
When don't you want to overlap Top Performers on the clock?
during slower shifts during the week.
How to calculate COGS?
COGS = the starting inventory + purchases – ending inventory.
What did Michael state that is the hardest part of community and event buy-in as a GM?
Staff buy-in
What did Justin is the most important part of creating community buy-in for charity events?
Recognize your donors!
Name 3 ways to increase productivity amongst your team:
1. Make sure you have the right trainers in place
2. Daily check-ins
3. cross training
4. progression to move up
5. setting team up for success - preshifting
Name 3 ways to control cost of goods sold.
1. Understanding Menu
2. Use Mix to improve purchasing habits
3.checking in deliveries
4.controlling waste
5.Utilizing vendor deals
How many times did Mikala say we need to pre-shift something to our teams before it is remembered?
7 times
Single Biggest predictor for high performers in the restaurant industry.
EQ
6