BTS/Simplifying Our Core Menu
What are our five key moments?
Warmly Greet Customers, Offer For-Here Ware, Craft Beverage With Message On Cup, Direct Hand-Off & Clean Lobby & Condiment Bar.
What was Starbucks craft system previously known as?
Siren Craft System.
What is the Partner standard as stated in the Starbucks standard?
We set up every shift - and every partner - for success.
What is the last date to nominate a peer for quarterly excellence?
March 31
Where is the Leadership experience being held at?
Las Vegas!
What resource did Starbucks give us to help support with identifying and coaching behaviors.
5 Key Moments Card
Which part of the routines have been updated to support bringing together efficiency and experience?
Rinse Step Timing – Moved from after handoff to immediately after pouring the beverage to improve efficiency (based on partner feedback!).
What is the Coffeehouse standard as stated in the Starbucks standard?
We keep every coffeehouse safe and inviting.
When should SCS Pod training completed by?
3.30.25
What wave is region 9?
3rd wave.
True or False : London Fog Latte has been discontinued?
False
True or False: Moving forward we should be adjusting staffing levels in response to demand and business needs.
False
What is the Customer standard as stated in the Starbucks standard?
We warmly acknowledge every customer and engage with kindness.
When did the March issue of the Brew drop?
3.10.25
What date does wave 3 open?
3/25/25
Which Frappuccino Blended Beverages (Crème Based) were discontinued?
Chai Crème Frappuccino
Caramel Ribbon Crunch Crème Frappuccino
Double Chocolaty Chip Frappuccino
Chocolate Cookie Crumble Frappuccino
White Chocolate Crème Frappuccino
True or False: Estimated Customer Service Time (eCST): A new metric will be introduced to measure how long customers wait for their orders across all channels.
True
What is the Craft standard as stated in the Starbucks standard?
We proudly craft every order - on time, every time.
What date does the April monthly update drop?
3.31.25
What is the average high/low temp in June in Vegas?
100/76
Which Frappuccino® Blended Beverages (Coffee Based) were discontinued?
Espresso Frappuccino
White Chocolate Mocha Frappuccino
Caffè Vanilla Frappuccino
Java Chip Frappuccino
What are the 5 operational basics?
What are the 4 elements that create the Craft standard?
What are the dates for the upcoming PES?
4.14.25 - 4.27.25
What happens if you don't select a roommate?
One will be selected for you.