HMT
HMT originally began with what services?
Engineering & Surveying
James Clear's philosophy on atomic habits encompasses a percentage change to compound your trajectory. What is that percentage?
1%
What is reportedly the number one reason customers stay or leave a company?
Quality of Customer Service
+100 if answered correctly
The three wise men brought what gifts?
Gold, frankincense, and myrrh
HMT is currently going through which book of the Bible
HMT's mission statement is...
Building relationships and futures that glorify God!
Henry Cloud said trust is the currency that drives what?
Every relationship
What do 96% of customers say excellent customer service builds?
Trust
Advent is what
The waiting and preparation for Christ's coming.
+200 points
What year was New Braunfels founded?
1845
Name three organizations that HMT has helped or donated to.
United Way, NB Christian Ministries, Comal Crisis Center, Food Bank, etc.
Dallas Jenkins said, it's not our job to feed the 5,000, but do what?
Provide the loaves and fish
What two core values can turn a complaint into an opportunity?
Ownership & Relationship
+300 if answered correctly
What is the highest-grossing Christmas film of all time?
The Grinch
What US city holds the world record for the most tamales made?
San Antonio
The current HMT building used to be what?
CenterPoint Energy
Liz Bohannan said we must value people over what?
Convenience
(Relationships/connection/community over independence)
+400 points
What are the three P's of customer service?
People, Professionalism, Patience
This company is credited with rebranding Santa to look more friendly.
Coca-Cola
The greatest phobia in the US is fear of what?
Public Speaking
Name two other countries Stephen has done engineering work in.
Japan, Malaysia, Guam, England, Spain, Canada
Pat Gelsinger talked about the Career Map, what three elements make up the M.A.P.?
Mentors (make you better)
Audacious Goals (bigger than me)
Passion/Purpose (pursue them both)
Customer service is defined as...
Assistance and advice provided by a company to those who buy or use its products or services
(aka, serving clients with excellence)
+ 500 points
What is the most record Christmas song in history?
Silent Night
Scotland's national animal is what?
Unicorn