Claims & Returns
Where is the US Returns facility located?
Where is Chillicothe, IL?
Name the four primary regions managed by the regional teams
What is Americas North, Americas South, APD and EAME ?
How many decades has Reman been a part of Cat?
What is four decades?
This acronym for Physical Inventory Document is how a count is set for all SPM DC’s
What is a PI Doc, (PI Document)?
Name 3 of our Caterpillar brands
What is: CAT, CAT Financial, CAT Reman, Cat Rental store, Cat Lift Trucks, Anchor, Asia Trak, FG Wilson, Hindustan, Hypak, Kemper, Mak, Perkins, Olympian, SEM, Solar Turbines, Progress Rail, Turner PowerTrain Systems and YellowMark?
PIC stands for
Location(s) with a bonded warehouse
What is Brazil?
How many Reman parts (approximately) does Cat support?
What is 7,700 parts?
Name the automated bin/storage system located in Morton, Illinois
What is AWCS?
Name our Chairman and CEO
Who is Jim Umpleby?
True or False? All returns facilities use CRM
What is False?
(only the overseas facilities use CRM)
Combined years of CAT service in the Americas Regional Managers
What is 65?
In the Reman world, what is a CPF?
What is Core Processing Facility?
A shortage claim or RDN updates this stock type and places the quantity in a “blocked” status in ECC, R/3 and the Difference Analyzer
What is B6 stock type?
Name our Group President
Who is Bob de Lange?
How many days does a dealer have to file a rapid return?
What is 45 days?
(from the invoice date)
The number of global Caterpillar dealers
What is 165?
According to customer surveys, what are the 2 most important attributes to increase POPS?
What is availability and price?
This is the bucket that holds inventory for parts rejected to a supplier for rework, while Cat maintains ownership of the parts/quantities
What is the Away From Plant bucket?
He invented the steam tractor in 1890
Who is Benjamin Holt?
These are used to communicate procedural and functional requirements from Parts Policies
What is Partsgram?
Name the countries where Americas Distribution Centers are located
What is Brazil, Mexico and The United States of America?
What do customers expect for a response time on most repair components?
What is 0-1 day?
This is the only Americas facility that uses the CRM system for dealer claims and returns
What is SLP?
Known as "the Henry Ford of the track-type tractor"
Who is Clarence Leo Best?
(C.L. Best)