Security
How long do you wait for the all clear before calling the emergency line?
5 Minutes
What is required for a Cash Advance?
Profile with current DL and SSN.
What is the top drawer limit for all tiers?
$1000
Where is the Robbery Kit Located?
In the drawer where DF logo sticker is placed
What items do you review to see if member is branch-hopping? - list 2
Repeat transactor tab
Transaction history
What do you ask when calling the emergency line after waiting 5 minutes?
What time is Jeff Meshey in?
What type of transaction prompts a CTR?
Cash in or out in the amount of $10,001 or more.
What is the bottom drawer limit for all tiers?
1/2 = $2000
3 = $4000
What do you do when a robber asks you to empty the CDM?
Click S.T.A.R.T
What do you review to cash an on-us check for a non-member? name at least 2
Verify members signature
Check # is in sequence
Review and profile alerts
What is the phone number for START?
602-335-4444
Name three things you can do to help prevent a robbery?
eye contact, maintain cash limits, greet members that are waiting, use their name, follow open/close procedures
What is your EOD drawer limit?
$8000
What are the first 3 things you do during a robbery?
Call 911
Email Robbery
Secure Branch
How long before a check is expired to negotiate?
6 months unless otherwise stated
What is the difference in calling START and 911? (why call START vs 911)
START - non-violent
911 - violent
Name 2 transactions/behaviors that warrant a SAR.
Structuring, questions on Govt reporting, large cash exchanges, cash flow doesn't match the business needs.
What is the limit on negotiating bonds for non-members?
$1000
What do you email to robbery?
Name of your branch in the subject line
What are some common signs of Elder Abuse? name at least 2
New POA/Caregiver, member given directions while transacting or not being allowed to speak , excessive withdraws in short period
What is the procedure for vendors coming to the branch?
Get their name, company name, and reason for visit.
Verify with leader/building ops
What is the procedure for when Auditors come to the branch?
Obtain Drivers License and business card and verify with Danielle Pearson before entry
What do you do if you can only fulfill half of a large withdraw and have to send member to another location?
verify with the other location that they can fulfill and submit an interaction
What does the employee who got robbed do after the robbery?
secure thier drawer, give their keys to their leader, separate themselves from the rest of the branch
What is the definition of a good standing account? - name at least 2
Open minimum 90 days, loan approved within 90 days, no credit assistance notes, accounts are not negative, loans are current